Icon hamburger
Briefcase

Create Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
No Thanks
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds!
On the next page, you'll build a resume in 3 steps thanks to our AI technology
8-15 characters
Contains Number
Contains Lowercase
Contains Uppercase
Contains Special Character
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Work From Home Inbound Travel Consultant at Mommy Jobs Online

Work From Home Inbound Travel Consultant

Mommy Jobs Online Work From Home - Ak, AK Full-Time
Apply on company site

Create Job Alert.

Get similar jobs sent to your email



Description

Mommy Jobs Online (mommyjobsonline.com) is now seeking Inbound Travel Consultants that will assist Inbound Business Customers with their Corporate Travel Bookings.

​Must be professional and have previous international travel booking experience.
We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.

Duties/Responsibilities:    
Language/Communication 
Excellent written and oral communications 
Position will require inbound, outbound (callbacks), and email communications. 
Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency 
Fluency and comprehension in the language requirements for the specific point of sale (spoken and written) 
Accent neutral verbal/written communication skills as verified by approved formal test 
Strong listening skills: active listening; able to appreciate the context of the business traveler's experience 
Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer 
Minimum 1-year experience demonstrated use of these communications skills in prior experience

Soft Skills:

Travel savvy: Passion for travel 
Experience with travel reservations 
Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer. 
Anticipate customer needs - displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc. 
Polished delivery: ability to communicate in a structured and effective manner 
Excellent time management: ability to multi-task to solve issue for customer, while managing time 
Quick learner: ability to ramp up quickly and act on feedback constructively 
De-escalate customer situations, manage customer expectations and follow-up on customer commitments 
Passion for service, one call resolution and tailoring the solution for the caller

Technical Skills:

Fast accurate typing skills 
Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows) 
Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a 
single screen) 
General database searching skills 
High speed data entry speed and accuracy 
Ability to multitask in multiple windows of activity on computer screen 
Basic math skills (adding, subtracting and basic calculations) 
Geography skills (countries around the world, latitude, longitude or an aptitude to learn) 
International faring skills (or an aptitude to learn) 
Typing 35 wpm as verified by a formal test 
ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. 
Proficiency in a multi-system environment

Qualifications: Experience, Education, and Certification:

High school degree or equivalent (required) 
College degree preferred 
1-2 years of experience with a corporate travel agency 
2-3 years of experience with an airline reservations system 
1-2 years of experience with international offerings 
Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service 
Knowledge of international exchange rate calculation and taxes 
Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation, 
Strong aptitude/understanding for exchanges 
Travel agency experience highly desired 
Experienced in telemarketing/sales 
1-3 years GDS experience

Pay: $19.75 per hour

To Become An Agent

*Please apply and register at mommyjobsonline.com.  Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process.

​Reference agent id code MJOLJessicaM when you register online. 

Mommy Jobs Online is accepting pre-screening interviews, so please call

1-405-418-6160
and ask for Kimberly.

Jobseeker Live Chat -  [ Link removed ] - Click here to apply to Work From Home Inbound Travel Consultant 

Related Keywords: Customer Care, Customer Service, CSR, At Home, Work Remote



Skills

All internet jobs, computer and office skills.

 

Recommended skills

Communication
Active Listening
Time Management
Written Communication
Data Entry
Booking (Sales)
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 9713

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.