The Cards Services Representative will perform functions including but not limited to credit card, debit card and ATM card back office processing in addition to any new initiatives added.
S3 has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business; they were all created with a unique cultural foundation.
Performs debit, ATM and credit card functions, including disputes, charge backs and charge offs
Performs card maintenance, case management, limit increases/decreases, and balance transfers
Must maintain and secure confidential member information
Completes research and adjustments
Responsible for document management related to scanning and archiving member documentation
Responsible for testing the Core system updates and releases on an on-going basis
Works in collaboration and partnership with other team members
High School diploma or equivalent, Associates degree preferred; equal job experience may be considered
Experience with Microsoft office is required
Demonstrates the ability to maintain and secure confidential member information
1 - 2 years of experience in a financial environment required with strong knowledge of card products and services, Reg E & Reg Z
Proven experience with prioritizing workload based on mandatory requirements and member service level agreements
Proven excellence in problem resolution and process improvement skills
Detail oriented and possess above average organizational, and communication skills
Strong analytical skills required with a high degree of accuracy
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Job ID: 1140
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