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Quality LPN, LVN Patient Navigator - Telecommute job in Atlanta at UnitedHealth Group

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Quality LPN, LVN Patient Navigator - Telecommute at UnitedHealth Group

Quality LPN, LVN Patient Navigator - Telecommute

UnitedHealth Group Work From Home, GA Full Time

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

The Patient Navigator will be responsible for conducting outbound calls and answer inbound calls for LIS/MSP enrollment, off-season survey follow-up, disenrollment investigation, provide patients with community resources, close gaps on HOS, etc. for all markets as needed.  The Patient Navigator will support a variety of strategic activities, based on Member Experience data and performance metrics throughout the OptumCare enterprise. This individual will maintain the highest standards to ensure the members have the best healthcare experience by facilitating the process every step of the way, and will complete daily activities reports.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

***Preferred schedule is 8am-5pm PST or MST.***

Primary Responsibilities:

  • Serve as the clinical liaison with clinical performance and administrative staff as well as providing expertise solving member issues
  • Make outbound calls to assess members' current health status, as well as take inbound calls to resolve inquiries and assist members as needed. Warm transfer to other departments or services as needed
  • Take inbound calls when messages have been left and members are calling back to address any potential issues
  • Assess patient needs using established triage protocol, “concierge” style in order to coordinate appropriate level of assistance needed (pharmacy, referrals, etc.)
  • Perform follow up calls to high risk individuals/members to offer additional support
  • Submit targeted mailers, including but not limited to healthy checklists, measure/metric specific education, and other as needed, in coordination with CDOs
  • Email members to reinforce over the phone discussion, including community resources link, educational materials, referral or pharmacy information, etc.
  • Create and maintain community resources database for each market, in order to support members with Social Determinants of health barriers and needs
  • Assist with completion of patient satisfaction surveys if required
  • Manage multiple short and long-term projects
  • Performs all other related duties as assigned
  • Uphold UHG Cultural Values
  • Other duties as assigned 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

  • High school diploma or GED
  • Current, unrestricted LVN/LPN license
  • 3+ years of clinical experience
  • 3+ years of health industry experience and/or in a large complex matrixed organization experience
  • Intermediate Excel skills 
  • Proficient Word and PowerPoint skills - Project scope documents, project presentations, etc. (intermediate skill)
  • Intermediate SharePoint skills 
  • Access to high speed internet and a home office

Preferred Qualifications:

  • Associate’s Degree or higher
  • Experience working in a medical care setting as a medical assistant patient care coordinator
  • Bilingual language proficiency (English/Spanish) 
  • Excellent verbal and written communication skills
  • Organized, detail-oriented

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

Colorado Residents Only: The hourly range for Colorado residents is $17.12 to $30.34. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Quality, Patient Navigator, LVN, LPN, Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote


Recommended Skills

  • Assess Patient Needs
  • Spanish Language
  • Microsoft Access
  • Reports
  • Health Care
  • Microsoft Power Point
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