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Senior Order Manger at Red River

Senior Order Manger

Red River Annapolis, MD (On Site) Full-Time

The Senior Order Manager will primarily be responsible for executing order management and purchasing requirements needed to meet the specific demands of Red River’s program customers. The Senior Order Manager will understand the full requirements by customer and program and orchestrate accurate order placement, review, logistics, and tracking to ensure smooth delivery of all goods and services. The position will require interface between sales, operations, and finance. The Senior Order Manager provides a vital final link in the chain needed to deliver on Red River’s promise to its customers. The Senior Order Manager is also expected to drive continuous improvement within the department and with the partners (internal and external) that we work with.

Primary Position Tasks:

  • Fulfill all pre & post-sale administrative functions for Red River customers and vendor purchase orders to include deal review, sales order creation, purchase order creation and placement, tracking orders until complete, and notifying Finance when orders can be invoiced

  • Timely processing of RMAs with customers and vendors ensuring excellent communication with all applicable parties

  • Detailed communication with Sales teams and Sales Operations on the status of open orders

  • Work closely with Finance to help ensure seamless accounts receivable and accounts payable activity

  • Build and maintain strong relationships with all our vendors and look for opportunities to improve our processes with key vendors

  • Partner with internal warehouse & logistics teams to manage aged inventory, coordinate documentation & and shipments to customer.

  • Provide documentation and/or upload documentation into internal & external portals

  • Look for opportunities to leverage and maximize Red River’s buying power

  • Ensure maintenance of internal documentation to adhere to company and governmental policies

  • Adhere to ISO 9001, and specifically, Supply Chain Manual, and Supply Chain Risk Management procedures

  • Provide excellent customer service while interacting and communicating with Red River’s external customers

  • Seek out and drive opportunities to improve supply chain processes and/or make them more efficient

  • Develop and provide analysis and reports to Supply Chain leadership, Sales/Sales Ops, and/or Customer as needed

  • Other business duties as assigned

Minimum Education/Certification/Experience Requirements:

  • Experience with Microsoft Office Suite, particularly with Excel

  • 2 Year degree or relevant experience

  • 7+ years in an order management role, project management, buyer/procurement, or similar function

  • Experience interacting with external customers in support of customer success

  • Experience working with Finance A/P and A/R departments.

  • Understanding of ERP and CRM business systems, or similar

Preferred Education/Certification/Experience:

  • 4 Year degree preferred or relevant experience

  • 10+ years in an order management role, project management, buyer, or similar function

  • Experience troubleshooting, analyzing, and solving complex business process problems

  • Experience working in a commercial and federal business

Knowledge, Skills and Abilities:

  • Detail oriented - Ability to maintain 100% accuracy on large, complex tasks

  • Self-motivated with the ability to proactively assist their team(s)

  • Excellent interpersonal skills with ability to work well on a team

  • Ability to multi-task and maintain accuracy under a heavy workload

  • Excellent written and verbal communication skills

  • Superb organizational skills

  • Ability to work in a remote office environment

  • Collaborate with multiple internal & external teams to meet corporate goals & initiatives

  • Problem solver with a customer-service oriented approach

  • A willingness to think outside the box to resolve complications and facilitate best practices within the department/company

Essential Elements (Mental; Physical; Equipment used):

This position is mainly an office/remote office position that requires remaining in a stationary position for multiple hours throughout the workday.

This position may require onsite visits to Red River and Third-Party warehouses to provide support when needed to ensure orders are shipped on-time.

This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment.

Special Requirements:

Some travel may be required.

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here (https://redriver.com/wp-content/uploads/2022/01/Benefits-At-A-Glance-2022.pdf) . If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates. Red River will not tolerate discrimination or harassment based on any of these characteristics.

Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

Red River brings together the ideal combination of talent, partners and products to disrupt the status quo in technology and drive success for business and government. Red River serves organizations well beyond traditional technology integration, with more than 20 years experience in security, networking, analytics, collaboration, mobility and cloud solutions. Our operations, support, sales and technical teams all work together to create a positive impact on citizens, soldiers, consumers and employees. That’s what it means to Rock the Red. Are you ready?

  • We work with purpose, looking to disrupt the status quo in meaningful ways.

  • We act with integrity, showing respect for all and demonstrating our commitment to ethics

  • We value collaboration and work as a team to accomplish goals

  • We elevate creativity, and support curiosity to re-imagine the use of technology

  • We have a strong work ethic, and seek continuous improvement in all we do

  • We embrace philanthropy, working together to drive positive change and lasting impact within communities around us

Recommended Skills

  • Business Development
  • Presentations
  • Strategic Planning
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  • New Product Development
  • Value (Economy)
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