Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default1

Call Center Collections Agent

KellyMitchell Naperville Contractor
Apply Now

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

Job Title: Call Center Collections Agent

Job Description & Responsibilities

Identify, monitor, recommend and execute action on non-performing accounts. Must balance financial risks/rewards to Bank with working with and meeting the needs of the customer. Minimize loss and/or maximize return on investment through prompt and appropriate loss mitigation. Utilize strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations. Maintain contact and follow-through to ensure appropriate resolution. 

Non-Performing Account Resolution:

  • Analyze varying customer issues/inquiries and non-performing accounts to determine appropriate solutions 
  • Contact past due customers and execute established procedures for the successful resolution of non-performing accounts, adhering to all applicable investor guidelines, requirements and regulations 
  • Respond to past-due customer-initiated requests and work with customer to resolve delinquency in a manner beneficial to all parties 
  • Negotiate the delinquent account resolution by balancing the financial risks/rewards to the bank with working with and meeting the needs of the customer 
  • Apply skip tracing techniques and strong negotiation skills when required 
  • Keep management apprised of complex or high risk situations or issues 
  • Build and maintain constructive relationships with internal and external business partners, suppliers, vendors and regulatory officials 
  • Stay abreast of and incorporate changing regulations and procedures and ensure compliance 

Monitoring and Follow-up:

  • Maintain accurate and timely information and records in Bank systems Analyze pertinent reports and function-specific data/metrics to identify delinquencies, default, foreclosure and other non-performing accounts 
  • Provide courteous and timely follow-up to calls and correspondence. 
  • Monitor proceedings in accordance with bank policies and applicable state and federal laws and guidelines 
  • Maintain contact with past due customers throughout resolution process to ensure appropriate follow-through and resolution 

Risk Management 

  • Ensure compliance with government regulations, internal policies, procedures and guidelines for the purpose of audit and compliance 
  • Minimize losses by ensuring timely portfolio processing and effective decision making Stay abreast of where risk/impact resides. 
  • Make recommendations for reducing risk. 

Skills, Experiences, Knowledge

  • Proficient PC Skills including but not limited to Microsoft Excel, Word, Access, etc.
  • Working understanding of Consumer Collections and relevant function areas, including regulatory and consumer guidelines, pertinent documentation and initiatives (for example, property appraisals, Broker Price Opinions, Service Alignment Initiatives) 
  • Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area Familiarity with Auto Dialers and dialing platforms 
  • Excellent oral and written communication skills 
  • Strong interpersonal skills 
  • Strong customer service orientation (1-3 years)
  • Keen analytical skills
  • Attention to detail 

Nice-to-have skills/experiences

  • Negotiation and skip tracing skills
  • Previous Bank experience/product knowledge
  • Effectively deal with change and shifting priorities 
  • Strong and decisive problem solver 
  • Proven ability to work effectively in a fast paced and stressful environment 
  • Proven ability to multi-task, prioritize workload and meet deadlines 
  • Proficient knowledge of function-specific software and computer programs 
  • Ability to work independently

 

Recommended skills

Attention To Detail
Interpersonal Skills
Loss Mitigation
Skiptrace
Self Motivation
Decision Making

Location

About the company

CareerBuilder Estimated Salary

Based on Job Title, Location and Skills
$37K
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Call Center Collections Agent
Estimated Salary: $69K
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 93266

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.