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Customer Service Coordinator job in Norwalk at Computer Doc Associates, Inc

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Customer Service Coordinator at Computer Doc Associates, Inc

Customer Service Coordinator

Computer Doc Associates, Inc Norwalk, CT Full-Time

CDA Technologies is an IT Service/Solutions/Staffing provider, offering a full range of IT Services and Placement of well skilled candidates to meet the evolving needs of our clients.

We have the capability & expertise to provide the services locally and globally. We take pride in our Creative and Innovative Solutions, and go over and beyond for our clients and approach every assignment/requirement with a sense of ingenuity of uniqueness and resourcefulness.

Currently, we are looking for a Customer Service Coordinator.

This is a Hybrid role, 3 days on-site in Norwalk Ct., plus two Saturdays a month. The Saturdays are on a rotating schedule.

The Ideal Candidate will be successful at the following;

A customer service assistant is the primary point of contact between a business and its customers. If customers want to place an order, find information, get advice, return a purchase or make a complaint, they will invariably talk to a customer service assistant. The job is ubiquitous in business -- every company has customers to care for -- and may go by other titles, such as information assistant or retail assistant. Customer service assistants may work with customers by phone, online or in person.

Principal accountabilities;

  • Support for technical equipment (mobile handheld and printer plus tablet devices) troubleshooting, maintenance and training direction, which requires multi-tasking and very good organizational skills.
  • Help Desk type role, technical support in a CS environment.
  • It is a call center environment - expected volume is about 25 client inquiries a day - via phone, email, etc
  • Technical background a plus.
  • Bachelors degree or in pursuit of degree, strongly preferred
- provided by Dice

Recommended Skills

  • Call Centers
  • Coordinating
  • Customer Service
  • Help Desk
  • Maintenance
  • Multitasking
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Job ID: 5c9a6f891d17737124bbe229066e1039

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