Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Austin, TX

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Desktop Support Technician jobs in Austin, TX delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

(CEN) Desktop Support Technician

TTEC • Austin, TX

Posted 13 days ago

Job Snapshot

Full-Time
Degree - 4 Year Degree
Other Great Industries
Customer Service, Information Technology

Job Competition

4

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description


Desktop Support Engineer or Specialist (ITOPSSDS3)

General Summary:

Under general direction, the role is responsible for maintaining the desktop/ workstation environment, software distribution, security updates and second level troubleshooting. This employee acts as a lead for escalation of complex issues.

Essential Duties & Responsibilities:


•        Maintains, analyzes, troubleshoots, upgrades, replaces and repairs computer systems hardware and computer peripherals.  Act as an escalation point for complex technical and configuration issues.


•        Softphone and Hard Phone Configuration and Administration.


•        Monitor and Maintain Desktop Compliance such as SCCM Client Health, SEP Anti-Virus and MS Patch updates.


•        Monitor and Maintain Site’s DHCP IPs ensuring each client/department has enough IP Pool, VLAN Configuration and Administration.


•        Assist with implementing discovery, planning and managing projects. Act as a liaison between other departments and the Site IT group.


•        Work with other IT teams during the development and deployment phase of new desktop images or software projects. Recommend method changes for processes and general group development involving new technology.


•        Employee will need to provide minimal training and technical assistance to end users.  Able to lead by example and act as a mentor to Desktop Support Associate Technicians.


•        Become a Subject Matter Expert (SME) in one or more areas vital to the success of the call center such as production application support, internal e-mail support, and quality assurance system support.


•        Creating/Updating documentations like SOPs; Job Aids, FAQs, etc.

Requirements:


•        Relevant two-year associate or bachelor’s degree in Computer Science, Information Technology or Engineering or an equivalent combination of education and experience.


•        Superior IT support knowledge is required. Must be able to install, configure and troubleshoot current desktop operating systems.


•        Working knowledge of PC hardware and Microsoft software applications (e.g. MS Office, etc.).


•        Working knowledge of SCCM, Antivirus, TACACS, VLAN, DHCP, Active Directory, Group Policies, MS Exchange, network and remote administration, software deployment as well as imaging software and processes.


•        High attention to detail in planning, reporting and execution of assigned work and must be proactive in resolving issues or developing better work practices.


•        Must be able to work in a fast paced environment and have good time management skills for daily tasks and projects.


•        Must be able to work flexible hours, rotating schedules and additional hours as required.


•        Working knowledge is desired in scripting using PowerShell, DOS base and other command language


•        Working knowledge in creating/updating documentation (i.e. SOP’s, Job Aids, FAQ’s, etc.)


Job ID: 02C1P
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.