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CUSTOMER SERVICE REPRESENTATIVE II
City of Houston
Houston, TX (Onsite)
Full-Time
Applications accepted from: All Persons Interested
Section: Resources & Client Services
Reporting Location: 718 E Burress
Workdays & Hours: Saturday – Friday Rotating shifts*
Subject to change*
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Display excellent customer service to internal and external customers within the service line. Contribute to the vision, operational goals, and outcomes of the branch. Perform professional customer service inquiries related to the implementation of policies and procedures in the assigned service line. Prepare, schedule, and maintain itineraries, programs, and agendas. Assist in planning and implementing department sponsored activities and programs. Respond to written emails and telephone inquiries from the general public and elected officials. Draft correspondences, create reports and maintain electronic and hard copies of files. Maintain and track visitor log and electronically file on a monthly basis. Oversee building gate access and operate gate call box.
WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, and/or light lifting of materials of up to 10 pounds.
This is a Houston Public Works Emergency Management position at the Tier III Level.
EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED certificate.
EXPERIENCE REQUIREMENTS
Two years of administrative or customer service-related experience are required.
Associate degree may be substituted for up to two years of experience.
LICENSE REQUIREMENTS
None**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6**.SELECTION/SKILLS TESTS REQUIRED None
SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. The salary range for this position is:
Pay Grade - 15
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: [ Link removed ] - Click here to apply to CUSTOMER SERVICE REPRESENTATIVE II.
To view your detailed application status, please log-in to your online profile by visiting:
[ Link removed ] - Click here to apply to CUSTOMER SERVICE REPRESENTATIVE II or call
If you need special services or accommodations, call
If you need login assistance or technical support call
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.
EOE Equal Opportunity Employment
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
Requires a high school diploma or a GED certificate.
EXPERIENCE REQUIREMENTS
Two years of administrative or customer service-related experience are required.
Associate degree may be substituted for up to two years of experience.
LICENSE REQUIREMENTS
None**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6**.SELECTION/SKILLS TESTS REQUIRED None
SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. The salary range for this position is:
Pay Grade - 15
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: [ Link removed ] - Click here to apply to CUSTOMER SERVICE REPRESENTATIVE II.
To view your detailed application status, please log-in to your online profile by visiting:
[ Link removed ] - Click here to apply to CUSTOMER SERVICE REPRESENTATIVE II or call
832-393-0203
.If you need special services or accommodations, call
832-393-0203
. (TTY 7-1-1)If you need login assistance or technical support call
855-524-5627
.Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.
EOE Equal Opportunity Employment
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
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Job ID: 3952859
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