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Company Contact Info

  • Phoenix, AZ
  • Medix

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Customer Service Representative

Medix • Phoenix, AZ

Posted 11 days ago

Job Snapshot

Full-Time
$15,000.00 /Year
full benefits
Healthcare - Health Services
Customer Service, Health Care

Job Competition

75+

Applicants

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Job Description

Customer Service Representative

Shift: M-F Normal Business Hours

Pay: 15.50

Benefits: Full Benefits with 24/7 on site gym, onsite daycare, brand new cafeteria

We are hiring for Customer Service Representative's with a leading, nationwide healthcare organization.

Customer Service Representative's will be directly helping health plan members as the first point of customer contact and assisting them with any questions they have.

As a Customer Service Representative you will:

  • Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.
  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
  • Provide assistance to members and/or providers regarding website registration and navigation
  • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
  • Process written customer correspondence and provide the appropriate level of timely follow up
  • May coordinate member transportation and make referrals to other departments as appropriate
  • Maintain performance and quality standards based on established call center metrics including turn-around times
  • Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment
  • Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction

Qualifications for Customer Service Representative:

2+ years of customer service MUST have HealthCare and/or Insurance background

MUST have HS Diploma

Job ID: 74227
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