A sales and service position with a primary goal of helping customers by discovering financial needs and processing transactions. The Relationship Banker will provide an outstanding customer experience by resolving customer issues, opening new accounts, and offering convenience services. Sr. FSRs will also partner with the branch team and specialists (loan officers, financial consultants, and business bankers) to ensure our customers have access to experts who can help them achieve their financial goals. Primary transaction person. Operates with more authority and experience than a Financial Service Representative. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with customers.

• Meet and exceed sales and  referral goals  by  working  with customers  to  build  and deepen relationships by uncovering financial  needs, and recommending the best products, services and  solutions to meet  those needs. Ensure  the  customer's  needs are met by partnering  with  the appropriate  specialist (branch team, FC, and MLO) to serve the  customer's  banking, mortgage and investment needs. This  may include participation in  'Call  Nights'.
• Process Transactions/Customer  Service.  Greet customers  and ask questions to  determine  their  needs. Process financial transactions  (cash and non-cash bank transactions, balance inquiries, cashier's checks, money orders, cash advances with credit cards, etc.) in  an  accurate  and efficient manner in accordance with operational  and regulatory guidelines. Assist with customer questions and/or issues  relating  to their accounts.  Demonstrate strong customers service skills and the ability to resolve problems and prevent customer dissatisfaction.
• Maintain  operational  standards including balancing cash drawers at the end of each shift, processing CTR reports and transactions, and opening and closing procedures of the branch.  May also include ATM and vault balancing, opening and closing  procedures of the branch, etc. Acquire and maintain up-to-date knowledge of applicable policies, procedures, guidelines and bank operating systems.
• Ensure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies.

Job Requirements:

• 1 year previous retail banking experience required or 1 year previous retail banking, finance or equivalent sales and customer service experience required
• Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction.
• Demonstrated ability to work  well in a team environment
• Demonstrated computer proficiency
• Desire and willingness to call on prospects and existing clients for sales opportunities.
• Strong listening, verbal and written  communication skills
• Demonstrated ability to work  well in a team environment
• Demonstrated ability to follow company  policies, guidelines and procedures
• Strong attention to detail and ability to multi-task
• Demonstrated ability to maintain confidentiality using  tact and diplomacy
• Maintain professional dress attire and demeanor
• Ability and willingness to work branch hours, including weekends and some evenings 

Internal use only: J-Hrly

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