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Customer Service Representative

TalentBridge Minneapolis Contractor
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Customer Service Representative
6+ month contract
Minneapolis, MN

Job responsibilities:
Responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers.

Duties may include:
  • resolving complex inquiries and complaints from internal and external customers and upon escalation; processing complex transactions on-line
  • performing extensive research to resolve the complex customer problems
  • providing guidance and assistance to less experienced representatives either on the spot and/or via telephone
  • providing training on policies and procedures, new or enhanced services and/or procedural changes
  • May also cross-sell or refer products, review data and report trends to management, and project work.
Experience required:
2+ years customer service experience required
 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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$48K
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Customer Service Representative
Estimated Salary: $64K
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Job ID: 19-06817

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