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Fraud Dispute Analyst

FLEETCOR Brentwood Full-Time
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Summary

The Fraud Dispute Analyst is responsible for the analysis of transactions in the financial portfolio, including transactions disputed as Fraud. This position will be a key partner in reducing fraud through the use of skillful analytics.



Package

If you are looking for a GREAT work environment with a GROWTH- ORIENTED company, look no further!

  • Benefits on the first of the month following your hire date- no matter when you are hired during the month!
  • Automatic enrollment into the 401k plan within your first thirty (30) days on the job: no more waiting until you've been with the company for 1 year!
  • Projected company growth trajectory that shows double-digit year over year growth through both organic growth as well as acquisitions.
  • Fun environment with contests and prizes!
  • Inclusive environment that promotes career growth!
  • Monthly employee appreciation and wellness events!
  • An on-site gym and weekly discounted onsite car wash services
  • Robust PTO policy including: major holidays, vacation, sick days, and personal days
  • Discounts at major wireless providers, wholesale grocery stores, and gyms
  • Philanthropic support with both local and national organizations


Main Responsibilities

  • Analyze dispute cases and support documentation received to determine if the transaction(s) is a valid dispute.
  • Determine which disputes qualify for a chargeback to the merchant based on specific criteria.
  • Develop sound conclusions based on analyses performed.
  • Support the Chargeback Team to ensure all chargebacks are processed timely.
  • Work with appropriate support teams to ensure customer receives a timely credit for all qualifying disputes.
  • Ensure all Reg E disputes and notifications are processed accurately and timely.
  • Maintain dispute and chargeback inventory to ensure all cases are accounted for and processed timely.
  • Work with the Risk Management Team in developing business rules to monitor, identify and remediate fraudulent trends quickly.
  • Effectively assess current work methodologies and recommend changes when and where necessary.
  • Assist the Risk Management team in performing trending and forecasting of fraud in various financial portfolios.
  • When applicable, assist the Risk Analyst Group.


Ideal Candidate

  • High School diploma with a minimum of 2 years of card processing experience.
  • Experience in fraud analysis and detection is a plus.
  • Comdata Proprietary platform experience preferred, but not required.
  • MasterCard platform experience is a plus.
  • Must be detail-oriented with great analytical skills.
  • Thorough working knowledge of Microsoft Excel.
  • Must be able to multi-task and prioritize with priorities that change quickly.
  • Must have excellent organizational skills to manage the inflow of new issues and manage items that are not immediately resolved.
  • Must possess good communication skills, written and verbal.
  • Must be able to work independently.
  • Must be able to work the following shift/schedule: Monday - Friday, 8:00 am - 4:30 pm

 

Recommended skills

Coordinating
Attention To Detail
Multitasking
Scheduling
Self Motivation
Analytical

Location

Salary Estimator

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$110K
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Career Path

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Fraud Dispute Analyst
Estimated Salary: $65K
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Job ID: fleetcor/TP/14559/1665

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FLEETCOR serves over 500,000 commercial accounts with millions of cardholders across the United States, Canada, Mexico, Europe, Africa and Asia.

FLEETCOR manages relationships with more than 800 partners, ranging in size from major oil companies to small petroleum marketers with a single fueling location. We provide services ranging from transaction processing to full program management. Our platforms, programs and infrastructure are both adaptable and scalable, allowing us to fulfill the requirements of a broad range of partners.

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