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Fraud Dispute Analyst

FLEETCOR Brentwood Full-Time
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The Fraud Dispute Analyst is responsible for the analysis of transactions in the financial portfolio, including transactions disputed as Fraud. This position will be a key partner in reducing fraud through the use of skillful analytics.


If you are looking for a GREAT work environment with a GROWTH- ORIENTED company, look no further!

  • Benefits on the first of the month following your hire date- no matter when you are hired during the month!
  • Automatic enrollment into the 401k plan within your first thirty (30) days on the job: no more waiting until you've been with the company for 1 year!
  • Projected company growth trajectory that shows double-digit year over year growth through both organic growth as well as acquisitions.
  • Fun environment with contests and prizes!
  • Inclusive environment that promotes career growth!
  • Monthly employee appreciation and wellness events!
  • An on-site gym and weekly discounted onsite car wash services
  • Robust PTO policy including: major holidays, vacation, sick days, and personal days
  • Discounts at major wireless providers, wholesale grocery stores, and gyms
  • Philanthropic support with both local and national organizations

Main Responsibilities

  • Analyze dispute cases and support documentation received to determine if the transaction(s) is a valid dispute.
  • Determine which disputes qualify for a chargeback to the merchant based on specific criteria.
  • Develop sound conclusions based on analyses performed.
  • Support the Chargeback Team to ensure all chargebacks are processed timely.
  • Work with appropriate support teams to ensure customer receives a timely credit for all qualifying disputes.
  • Ensure all Reg E disputes and notifications are processed accurately and timely.
  • Maintain dispute and chargeback inventory to ensure all cases are accounted for and processed timely.
  • Work with the Risk Management Team in developing business rules to monitor, identify and remediate fraudulent trends quickly.
  • Effectively assess current work methodologies and recommend changes when and where necessary.
  • Assist the Risk Management team in performing trending and forecasting of fraud in various financial portfolios.
  • When applicable, assist the Risk Analyst Group.

Ideal Candidate

  • High School diploma with a minimum of 2 years of card processing experience.
  • Experience in fraud analysis and detection is a plus.
  • Comdata Proprietary platform experience preferred, but not required.
  • MasterCard platform experience is a plus.
  • Must be detail-oriented with great analytical skills.
  • Thorough working knowledge of Microsoft Excel.
  • Must be able to multi-task and prioritize with priorities that change quickly.
  • Must have excellent organizational skills to manage the inflow of new issues and manage items that are not immediately resolved.
  • Must possess good communication skills, written and verbal.
  • Must be able to work independently.
  • Must be able to work the following shift/schedule: Monday - Friday, 8:00 am - 4:30 pm


Recommended skills

Attention To Detail
Self Motivation


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Fraud Dispute Analyst
Estimated Salary: $69K
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Job ID: fleetcor/TP/14559/1665


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