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Shared Services RFI/Refresh Senior Associate

M&T Bank Wilmington Full-Time
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Determines the appropriate action and executes those actions based on knowledge and experience in serving as Subject Matter Expert (SME) for KYC (Know Your Customer) as applied to the Wealth and Institutional Services Division and serving as liaison with Corporate Compliance EDD (Enhanced Due Diligence), FDD (Further Due Diligence), FIU (Financial Investigations Unit) teams while processing KYC Refresh cases and Requests For Information (RFIs) from Corporate Compliance.

Primary Responsibilities:
  • Analyze and interpret inputs to determine course of action. Manage conflicting priorities over a broad and variable set of responsibilities over an extended period of time.
  • Communicate with internal and external business partners and related service partners in a SME capacity as required.
  • Escalate to management or resolve non-standard or high risk exceptions as appropriate.
  • Prioritize and manage own workload to meet service level agreements and internal service delivery standards with minimal direction.
  • Work independently in completing processing of complex requirements.
  • Work with management to identify trends and make process improvement recommendations. Contribute ideas for process improvements and directly responsible for rollout of approved changes within the area.
  • Identify, report and escalate all risk and compliance issues, breaches and suspicious activities to management.
  • Provide direction to and work directly with clients and client-facing staff to satisfy ongoing KYC due diligence requirements.
  • Review documents, draft internal memos, and capture all relevant data for each case worked; assist management in rolling out new requirements and procedure updates.
  • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.

Scope of Responsibilities:
This position is within the Client Onboarding and Support Team (COAST).

Education and Experience Required:
Combined minimum of 6 years' higher education and/or work experience

Comfortable operating in a team environment

Experience using word processing and spreadsheet software

Willing to work a flexible schedule as needed

Effective verbal and written communication skills

Education and Experience Preferred:
Bachelor's degree in Business, Finance, Accounting or Statistics

Minimum of 2 years' experience in financial services industry

Understanding of Wealth Management and/or Capital Markets business

Knowledge of pertinent Bank systems

Knowledge of the Bank culture

Ability to work under time constraints


Good organizational skills

Good communication skill

Prior KYC experience or experience in compliance role


Skills required

Securities (Finance)
Financial Analysis
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M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, M&T Bank provides banking, investment, insurance and mortgage financial services to consumer, business and government clients.

Fast Facts

  • One of the 20 largest U.S.-based commercial banks
  • $123 billion in assets as of December 31, 2015
  • 3.8 million customers
  • 17,000+ team members
  • 800+ domestic full-service branches
  • 1,600+ ATMs
  • Online banking (mtb.com) and mobile devices

We’re headquartered in Buffalo NY, and we are organized around 17 community bank regions lead by local regional presidents. This means decisions about loans and community activities are made locally, by the people in the bank who know the community best.

Of the largest 100 banks operating in 1983, only 23 remain today. Among the remaining, M&T ranks 1st in stock price growth.

M&T has been profitable for 158 consecutive quarters—more than 39 straight years.

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