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Data Integrity Manager

Cenlar FSB Trenton Full-Time
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Who is Cenlar?

You are.

Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Data Integrity Manager.

Responsibilities:

  • Manage the Data Integrity department staff/teams and all related activities/functions, including but not limited to:

    • Review of portfolio transfer loans and flow loans for data quality and illogical conditions.

    • Report data quality issues to clients and internal departments, related to recently boarded loans.

    • Make corrections to boarded loans to minimize the downstream effect of errors/illogical conditions.

    • Work the data correction mailbox in order for clients and servicing departments to facilitate corrections of identified issues, immediately after loan boarding.

    • Ensure quality and timeliness of performance in assigned tasks and that service level agreements are consistently met.

    • Responsible for various staffing duties, including payroll, performance review and measurement, goal setting, mentoring and training.

  • Prioritize projects to minimize borrower impact and effects to Servicing areas.

  • Develop and maintain staffing and process metrics in conjunction with key performance indicator (KPI) and key risk indicator (KRI).

  • Maintain department’s corporate policies and procedures.

  • Create and maintain desktop procedures used for all system data corrections.

  • Respond to compliance, due diligence and internal/external audit findings.

  • Oversee meetings with the Servicing departments to keep quality tests and corrections in line with current processes.

  • Initiate changes to quality tests, as required by changing business needs.

  • Determine root-cause of, and escalate, recurring data quality issues with clients, portfolio transfers and new loans.

  • Work with peers on process improvement initiatives and senior management assigned projects.

  • Prepare and distribute weekly/monthly status reports to management, monthly risk report, and monthly report card related to quality assurance vendor performance.

  • Assign Data Integrity department liaisons for internal projects.

  • Manage special projects as needed.

  • Other duties as assigned.

Qualifications:        

  • College degree preferred

  • At least 5 years management/supervisory experience

  • Extensive knowledge of mortgage servicing, specifically taxes, escrow analysis, insurance and PMI/MIP.

  • Above average knowledge of the principles of accounting and auditing procedures

  • Mortgage servicing system (MSP) experience

  • Advanced skills related to MicrosoftWord, Excel, Outlook and Passport; SharePoint; and CenBase (company system, applies to internal candidates only)

  • Ability to train, coach and mentor team members

  • Possess presentation skills with ability to facilitate meetings

  • Demonstrated problem-solving skills

  • Demonstrated ability to work independently and manage several projects simultaneously

  • Overtime is a condition of employment

Total Rewards:

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO .

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Recommended skills

Metrics
Mentorship
Coaching And Mentoring
Auditing
Mortgage Loans
Presentations
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Cenlar FSB, headquartered in Ewing, New Jersey, is the country’s leading mortgage subservicing company, serving banks, thrifts, credit unions, mortgage companies, and other participants in the financial industry. With more than a century of doing business in all facets of mortgage and banking operations, we are industry rated and audited regularly by independent third parties. Our commitment to customer satisfaction, teamwork and effective management continues to earn us the number one position in the subservicing arena.

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