Coordinate all maintenance and repair issues for stores in assigned states.
Respond/manage building emergencies- fires, floods, power outages, weather related hazards or alerts, liquid spills, plumbing issues or incident clean up.
Assist department managers with daily facility changes or needs as requested.
Handling routine inquiries on basic facility needs; fielding phone calls/emails for maintenance requests.
Prioritizing requests and maintaining an accurate database of call history information for store within assigned states using internal Computerized Maintenance Management Systems (CMMS).
Develop relationships with vendors to ensure the best pricing and service to the stores.
Principal Duties and Responsibilities:
Review facility related invoices and facilitate the approval process up to payment within specified deadlines.
Create and assign work orders to multiple technicians, subcontractors and service providers in assigned states.
Provide reports on open and closed work orders and check status with the appropriate technician or service provider.
Monitor expenditures on repair services for each store within assigned spending limits, up to $1500.
Maintain accurate/current information in database for each store in assigned states.
Administer certified business letters or facsimiles to Landlords as needed.
Must have strong interpersonal skills and ability to work in a team environment.
Excellent Customer Service and problem solving skills.
Strong verbal and written communication skills, Type 34 wpm.
Computer literate in Microsoft products; Email literate (send, receive, attach documents).
After hours “on call” phone rotation required.
Must be flexible to work evenings and weekends on a rotating shift schedule.
College degree or equivalent experience.
Facilities Maintenance, Property Management and/or Call Center experience is a plus.
Complex Problem Solving
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Job ID: 331899BR
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