Our client is hiring a Junior Client Success Associate at their Raleigh, NC/RTP location. If interested, please email your resume to Katherine at Email blocked - click to apply
The team will be supporting post sales on escalations with the internal teams to drive desired outcomes, fixed broken processes or leverage them due to business/sales reasons. The team will be the bridge between Sales and Services, in the spirit of the CX (customer experience) approach.
You will also work with TAC engineers on severity cases monitoring and following up, help raise severity when needed, re-queue, dispatch, manage progress, collaboration with other teams, and escalate when needed. You also will work closely with the BU team and provide business background, raise focus, allocate developer to CDET, and help raising severity of bug, discus fix releases, follow up EFA and Provide business background, check assignment and ETA, monitor communication and updates for partner/customer
You will assist the 3rd Party engineers, Account Managers, Sales Engineer, with regards to Client procedures, escalation paths and dedicated teams for a range of questions
- College Degree (Associates or Bachelors preferred)
- Bilingual in Spanish and English (preferred)
- Customer Service Experience
- Ability to work in a fast pace, high pressure environment
- Work Mon-Fri 8AM-5PM OR 11AM-8PM
- Aptitude to learn quickly
- Microsoft Outlook
- ITIL certification or able to obtain within first 6 months
- Post-sales support experience.
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