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Jr. Client Success Associate

Apex Systems Raleigh Contractor
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Our client is hiring a Junior Client Success Associate at their Raleigh, NC/RTP location. If interested, please email your resume to Katherine at Email blocked - click to apply

Job Description:

The team will be supporting post sales on escalations with the internal teams to drive desired outcomes, fixed broken processes or leverage them due to business/sales reasons. The team will be the bridge between Sales and Services, in the spirit of the CX (customer experience) approach.

You will also work with TAC engineers on severity cases monitoring and following up, help raise severity when needed, re-queue, dispatch, manage progress, collaboration with other teams, and escalate when needed. You also will work closely with the BU team and provide business background, raise focus, allocate developer to CDET, and help raising severity of bug, discus fix releases, follow up EFA and Provide business background, check assignment and ETA, monitor communication and updates for partner/customer

You will assist the 3rd Party engineers, Account Managers, Sales Engineer, with regards to Client procedures, escalation paths and dedicated teams for a range of questions

Requirements:

  • College Degree (Associates or Bachelors preferred)
  • Bilingual in Spanish and English (preferred)
  • Customer Service Experience
  • Ability to work in a fast pace, high pressure environment
  • Work Mon-Fri 8AM-5PM OR 11AM-8PM
  • Aptitude to learn quickly
  • Microsoft Outlook

Desired:

  • ITIL certification or able to obtain within first 6 months
  • Post-sales support experience.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

 

Recommended skills

Spanish Language
Multilingualism
Sales
Sales Engineering
English Language
Customer Service
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Job ID: 985343

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WHAT WE DO:

Apex Systems is a division of the 2nd largest IT staffing and services firm in North America. From consulting to staff augmentation, we connect top tech talent with great companies in all industries.

OUR CREDENTIALS: 

Apex earned Inavero’s Best of Staffing™ Client Diamond and Talent Awards for providing superior service to clients and job seekers, putting the company in the top 2 percent of all U.S. staffing agencies.

SUPPORTING OUR CONTRACT EMPLOYEES:

We take the time to understand a candidate’s talents and needs to ensure a good match with companies for contract, contract-to-hire, and direct hire positions. Each recruiter within Apex is focused on a specific skill area within infrastructure, applications, and project management. This focused discipline enables our local recruiters to work directly with our candidate’s and focus their talent on the right position at the right time.

WHO OUR CUSTOMERS ARE: 

We serve Fortune 500, mid-market, and emerging companies from a wide variety of industries, including communications, energy, financial services, government services, healthcare, technology, and utilities. 

WHERE WE ARE: 

Apex has branches in over 70 locations across the U.S. and Canada and more than 1,000 employees dedicated to supporting the needs of our clients and contract team members. Visit www.apexsystems.com to find a local branch or connect with an Account Manager or Recruiter.

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