Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Springfield, MO 65804

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Operations Support Representative jobs in Springfield, MO delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
8 to 15 characters
1 uppercase letter
1 number or symbol
1 lowercase letter
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Internet Tech Support Representative

Mediacom • Springfield, MO

Posted 1 month ago

Job Snapshot

Consumer Products
Customer Service

Job Description

Internet Tech Support Representative I 

General Responsibilities:
Take incoming calls in a call center environment assisting internet and phone customers with technical service-related problems including hardware and software configurations. Provide the best customer experience from the beginning of the call to the end of the call each time. Build customer loyalty by utilizing active listening to troubleshoot and resolve technical issues for cable, internet and phone services on the first call.

Specific Responsibilities:
• Provide exceptional customer service while walking customers through common hardware and software configurations to maximize product functionality.
• Navigate multiple tools, while keeping customer engaged, to identify the root cause of customer issues.
• Schedule on-site service calls when necessary.
• Multitasking – ability to talk, type, read and listen.
• Meet or exceed attendance expectations.
• Meet or exceed sales goals.
• Enter Sales, upgrade or service changes quickly and accurately.
• Adherence to schedule.
• Ability to adapt in a fast paced always changing environment.

Preferred Experience/Skills:
• High School Diploma or equivalent required; Associates/Bachelors Degree Preferred.
• Required – Minimum 1 year of prior customer service or technical support experience; cable industry experience preferred.
• Knowledge of common consumer internet software including various browsers and email platforms preferred.
• Basic understanding of internet, networking and email protocols.
• Exemplary Customer Service skills.
• Effective verbal and written communication skills.
• Shift Flexibility: able to work evenings, weekends, holidays, overtime. 
• Strong problem solving or organizational skills.
• Understanding of basic accounting mathematics
• Microsoft Office experience a plus.

Keywords: Customer Support, Internet Support, Technical Support, Tech

Mediacom Communications is an Equal Opportunity/Affirmative Action Employer.  We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Mediacom's EEO philosophy promotes equal employment opportunity throughout the organization. Any form of unlawful employee harassment based on the above mentioned characteristics is prohibited.

Job ID: 100149489
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.