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E8ec7716afc3e0ab6c7584918ac35a5f

Home Loan Specialist I - Customer Service

PennyMac St. Louis, MO Full-Time
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The Home Loan Specialist I is an entry level role supporting various Channels.  The individual acts as a key contributor to facilitate efficient and effective processes that support business and customer service objectives.  Responsibilities may be limited within a specific function/channel or across functions/channels.

Job Description
  • Acting as the main point of contact for a pipeline of borrowers; making/receiving calls to request
    documents and to keep borrowers informed as to the status of their application
  • Performing routine data entry and validation tasks
  • Reviewing and validating loan documents
  • Handling routine calls, emails and/or chat responses
  • Monitoring work queues and intervening as needed
  • Interacting with multiple departments to expedite processing and/or issue resolution
  • Performing other related duties as required and assigned
  • Demonstrating behaviors which are aligned with the organization’s desired culture and values
Ideal Candidate will have the following:
  • Demonstrated effective customer service skills
  • 1 - 3 years experience in a call center environment is preferred
  • Financial Services or mortgage industry experience preferred
  • College degree not required, but is preferred
  • Must be a team player with strong attention to detail and able to work independently
  • Proven track record at delivering timely and accurate information in a fast-paced environment
  • Excellent critical thinking, problem solving, mathematical skills and sound judgment
  • Effective time management skills to deliver work on time
  • Capable communicator, written and oral
  • Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)
Years of Experience: 0 Education: Associate's Degree
 

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Self Motivation
Loans
Time Management
Customer Service
Team Working
Complex Problem Solving

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Home Loan Specialist I - Customer Service
Estimated Salary: $71K
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Job ID: 20-12819

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