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  • Englewood, CO, US

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Conversational Designer- Remote/ Telecommute

TTEC@Home • Englewood, CO, US

Posted 1 month ago

Job Snapshot

Degree - 4 Year Degree
Other Great Industries

Job Description

The world has changed. Disruptive technologies, social media, more demanding customers, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience. Ttec helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. 
Ttec is seeking a Conversational Designer to join our team. This is a telecommuting opportunity with up to 25% client site travel requirements. 
Why choose Ttec to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! 
What we are looking for : 
We are looking for an innovative and creative Conversational UI Dialogue Designer to assist in the build-out of chatbots – As a Conversational Designer, you will be responsible for shaping the personality and conversational flow of chatbots to ensure customers receive a ‘human’experience. By partnering with our Training and Development Teams , you will leverage your extensive creative writing background to script and structure responses that are free flowing and natural, and aligned with the desired bot  persona. With the customer journey and experience at the forefront of everything you do, you’ll help decide the most appropriate next action and language necessary to produce an exceptional customer interaction- all while developing a bot  personality that is engaging and memorable!
What you’ll be doing : 
•         Script the customer conversation  and process flows to ensure that knowledge and responses are delivered in a meaningful and natural format
•         Author all bot  responses using process established
•         Applying creativity to ensure the bot  responds in a fashion that aligns with the intended persona
•         Help ‘train’ the bot  to deliver meaningful and accurate responses.  Make edits to content as required
•         Partner with Training and Development Teams  to shape and structure the data in a way that will address the questions and problems presented to the bot  with accuracy and efficiency
•         Collaborate with bot  technical, consulting, and knowledge teams to develop a solution that exceeds customer expectations
What skills you’ll need :
Motivation, Passion, Integrity.  Those are just some of the attributes valued at TeleTech.  Of course, there are some other requirements too.  These include :
•         2 Years in a creative writing and/or linguistics role
•         Experience or knowledge of artificial intelligence, speech recognition technologies, or machine learning
•         Experience with speech recognition systems a plus
•         Experience with IBM Watson preferred
•         Strong creative writing skills/ natural language/ script writing experience
•         Excellent communication skills
•         Experience in working with cross-functional teams

  •          Bachelor’s level degree in an English related program preferred

Who We Are :
Ttec is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Consulting team is on a mission to help our clients realize the amazing opportunities available to them, by driving new thinking and transforming the way they create exceptional experiences for their employees and customers.   We provide end-to-end advisory and execution services, giving leaders the confidence and tools to re-think how to compete with a combination of our logic, intellect and ability to make sense of the data with our creativity and experience.

What We Offer :
•         Global career mobility, professional development, employee recognition programs
•         State of the art technology which allows for seamless global connectivity
•         Learning and career growth opportunities via our global footprint
•         Rich wellness program and health incentives

Lead Everyday  Do the Right Thing  Reach for Amazing  Seek First to Understand  Act as One  Live life Passionately

Job ID: 02E2M
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