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Company Contact Info
- Salt Lake City, UT 84107
- Kathy Jansen
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IT Support Specialist I
Kelly IT Resources • Salt Lake City, UT
Posted 2 months ago
IT Support Specialist I Location: Murray, Utah 84107 Duration: Direct Hire -Salary + Benefits IT Support Specialist will interact with students and staff through inbound calls, voicemail, and email to produce a stable, consistent, and dependable Service Desk. As a point of contact between the IT department, staff, and students, the IT Support Specialist will provide high-quality customer service and represent the company professionally at all times. Essential Functions: •Promptly answer requests for assistance from students and staff •Prepare for and participate in all scheduled training sessions •Provide timely follow up to any requests not resolved during the initial request for assistance •Ensure accurate and precise data entry of all service desk contact into tracking system •Escalate and/or refer any requests for assistance that require action or expertise outside of the scope of the Service Desk •Provide assistance to and report to any other requests made by the IT Support Manager •Attend all work shifts promptly and completely •Must be able to lift 15 lbs. Qualifications: •Ability to organize and handle multiple tasks •Attention to Detail •Introductory training in configuration of network hardware and computer systems •Analytical and problem-solving skills •Strong interpersonal skills •Technical proficiency Qualifications Certifications Education: •Associate’s degree preferred or equivalent experience Experience: Minimum of 3 years of experience working with IT helpdesks or in other IT related positions, or equivalent educational experience •Microsoft Office and anti-virus software experience required Measures of Merit: TBD by supervisor within 90 days of hire based on Help Desk problem resolution percentage, problem response time, resolution satisfaction, support call times, and support area statistics (online vs. campus, staff calls, student calls, etc.).
With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high- visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you.
Last year we found 8,000 opportunities for IT professionals. Let us help advance your career today.
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.