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- Mishawaka, IN
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La-Z-Boy Incorporated • Mishawaka, IN
Posted 17 days ago
Responsible for creating sales utilizing exceptional customer service and knowledge of the La-Z-Boy selling process, products and services. Strive to create long-term customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction with a La-Z-Boy Designer.
Design Associate: In addition, assist the Designer in designing and creating comfortable and functional environments that represent a client’s lifestyle, taste and budget.
- Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy
- Team with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store sales
- Assist the Designer to achieve established Design program sales goals
- Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.
- Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers
- Maximize store promotions, marketing initiatives, and grassroots programs
- Maintain strong knowledge of features and benefits of existing and new product line
- Meet or exceed established goals as set by management
- Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.
- Execute and champion the Design process per company guidelines
- Responsible to support design related functions in the store
- Provide the highest level of customer service to all current and future customers
- Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
- Effectively use Podium to ensure customer satisfaction and future follow-up
- Make sound business decisions to deliver customer satisfaction and promote team environment
- Provide store support to incoming phone calls and emails
- Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience
- Escalate unresolved issues to Store Manager, if not available then Sales Manager or Designer
- Maintain a positive working relationship with all store associates
- Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanliness
- Adhere to general store operational procedures and guidelines
- Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
- Responsible to accurately complete the daily On-Point system log
- Show a sense of urgency, enthusiasm and excitement with the store team and customers
- Maintain adequate knowledge of company standards, product knowledge and internal processes and systems
- Consistently schedule deliveries with customers
- Other duties as assigned
MINIMUM JOB REQUIREMENTS:
- Previous selling experience and ability to close a sale strongly preferred
- Excellent communication, customer service skills, and organizational skills
- Strong interpersonal skills to effectively communicate, build rapport, and positively influence
- Demonstrated persuasion and negotiation skills
- Ability to effectively manage time and conflicting priorities
- Ability to effectively and productively with others as a team
- Ability to work the schedule and hours dictated by business needs
- Ability to work evenings, weekends and holidays as required
- Initiative to meet assigned goals, missions and objectives and motivated to achieve more
- Strong attention to detail
- Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint
- Currently enrolled in or a graduate of an Interior Design program
- Experience in using floor and space planning applications
- Knowledgeable of general principles of home décor and design (i.e. furniture, carpet, draperies, and color schemes)
- CAD training a plus
- CIDA accreditation preferred
- High School Diploma or equivalent is required. Bachelor’s in Business or related field is preferred
SUPERVISORY RESPONSIBILITIES: None