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Case Manager/VOA

Volunteers of America Chesapeake Jessup Full-Time
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The Case Manager is responsible for conducting Case Management Services in accordance with VOA Chesapeake’s operation as a Level I Substance Use Provider. In this role, the Case Manger provides consumer services that are essential for assisting the consumer in the achievement of rehabilitation and recovery goals as defined in the consumer’s Individualized Service Plan.


Successful candidates must have completed at least two years of study at an institution of higher education: or have at least three years of experience in a relevant human service field. A minimum requirement of at least one-year of related human service activities. Excellent writing skills, knowledge of computer, must have own transportation. Experience working in a community based and multi-cultural setting is preferred.

Most importantly, the successful candidate must be able to develop effective working relationships with the consumer population, be self-motivated and able to motivate others, be able to relate to individuals making significant life decision, possess strong organizational skills, and have strong oral and written communication skills. The individual must also be computer proficient.


  • This position requires driving the company vehicle (up to 15 passengers) and/or your personal vehicle for company business including transporting clients/residents.  Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.
    • Valid driver’s license in jurisdiction of residence
    • Vehicle liability coverage if driving personal vehicle (will be required to transport clients in personal vehicle)
    • May be required to drive a van
  • Acceptable DOH background check, FBI Fingerprint, OIG Exclusion check
  • Negative Drug/TB Screening and Health Certificate
  • CPR/First Aid Certification must be acquired and maintained once employed


  • Manage a caseload of approximately 150 adults
  • Conduct education to include training on HIV to assigned consumers
  • Attend comprehensive treatment team and assessment meetings on each consumer as part of the interdisciplinary team
  • Schedule consumers for ongoing assessments
  • Facilitates implementation of treatment plan and administrative facilitation of the client’s service needs, including but not limited to scheduling of appointments, assisting in completing applications, facilitating transportation, tracking appointments, and collecting information about the client’s progress. 
  • Coordinates linkages such as vocational/educational services, housing services, legal monitoring entities (e.g. probation), childcare, public assistance, and social services.
  • Assist the consumer in the development of interpersonal and community coping/life skills necessary to remain sober.
  • Assisting with providing access to testing and referrals for HIV and infectious diseases and coordination of services with medical care or specialty services related to an infectious disease
  • Following up on service delivery by providers external to the treatment program and ensuring communication and coordination of services; consumers with unexcused absences
  • Locating and coordinating services
  • Assist the consumer in the development of relapse and symptom management strategies and plans.
  • Participate in the preparation of the Individualized Service Plan with specific, measurable, behavioral objectives, and action plans.
  • Provide and coordinate referrals to make sure that the consumer receives the requested assistance.
  • Transport or coordinate transportation for consumers as needed
  • Adheres to Volunteers of America Chesapeake’s documentation requirements
  • Documents all billable activities IAW MHRS/VOAC Standards
  • Complete billing/Progress notes weekly
  • Establish and maintain a community resources and referral index.
  • Provide crisis intervention to consumers as necessary.
  • Perform duties as outlined in Program’s Operation Manual.
  • Perform duties as assigned.
  • Meet assigned weekly/monthly productivity requirements


The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
  • The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
  • Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
  • Operating office equipment requiring continuous or repetitive hand/arm movements.
  • The ability to remain in a sitting position for extended periods of time.
  • Occasionally, ability to lift, carry, push, pull or otherwise move objects, including the human body.


  • Improve or increased stability in the consumer’s level of functioning.
  • Insures that each consumer’s individualized needs are met.
  • Insures that all documentation pertaining to consumer services is completed in compliance with agency policies and funding source requirements.
  • Presents a positive image to the residents and public.
  • Ensure compliance with contractual obligations.

Recommended skills

Social Work
Case Management
Crisis Intervention
Child Care
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Job ID: 8045


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