Responsibilities The 956-STAR Call Center is an extension of WellStar’s Marketing & Public Relations Department. On a monthly basis, the Call Center Resource Representatives process over 8,000 inbound and outbound calls. The Call Center provides numerous services both internally and externally. The primary function of 956-STAR is to register for System classes/health screenings, provide physician referrals, schedule health screening appointments, and direct customers to WellStar services and location in the system and in the area. In addition, 956-STAR handles external price inquiries for hospital services, schedules Medical Management’s diabetes classes as well as oversees the scheduling/registration for System events such as Leadership WellStar, Speaking of Women’s Health and Universal Sisters, to name a few. All educational classes offered by WellStar’s Organizational Development Department are also processed through 956-STAR. The Call Center Resource Representatives rely heavily on each other. Most importantly, 956-STAR collects over $335,000 in annual revenue for the services listed above via collecting revenue for the System through methods such as payroll deduct, credit cards, and checks. This revenue has to be deposited into the system accounts and directed into various accounts by means of GL account reports. The Call Center Resource Representatives process all payments by telephone and from the wellstar.org online registration. Qualifications undefined