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Bilingual Sales Representative (Call Center)

Dollar Bank Pittsburgh Full-Time
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The Bilingual Sales Representative is responsible for the sales of Dollar Bank's products and services to meet customer expectations and departmental goals. This is a Call Center position that will work with both English and Spanish speaking customers.

Description of Duties:
* Maintain a solid understanding of Dollar Bank retail products and services.
* Engage in proactive conversations with customers and prospects in the Pittsburgh, Cleveland, and Virginia Beach market areas to gain insight and knowledge regarding their banking needs.
* Sell and open various types of retail deposit and asset accounts (checking, savings, loans and CDs).
* Utilize professional customer service techniques when servicing customers and when resolving customer concerns. Act as a liaison to other departments in solving customer concerns.
* Participate in ongoing sales and customer service training.
* Adhere to Bank and departmental regulations, policies and procedures in performing daily assignments and tasks.
* Other duties as assigned.

* High School Diploma/GED required; college degree in business related field preferred.
* At least six months of customer service or sales experience required; financial institution and/or call center experience a plus.
* Bilingual (English/Spanish) communication skills are required.
* Excellent verbal and written communication skills.
* Ability to assess customer needs and respond to them accordingly.
* Ability to diplomatically handle difficult customer situations and respond to them accordingly.
* Ability to learn Dollar Bank retail products/services, regulations, policies and procedures.
* Excellent computer, internet and technical skills.
* Ability to work independently as well as part of a team.
* Ability to adapt to a changing work environment.
* Excellent organizational and time management skills.


Recommended skills

Customer Service
Spanish Language


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Bilingual Sales Representative (Call Center)
Estimated Salary: $57K
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Job ID: 2862BR


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