The Bilingual Sales Representative is responsible for the sales of Dollar Bank's products and services to meet customer expectations and departmental goals. This is a Call Center position that will work with both English and Spanish speaking customers.
Description of Duties: * Maintain a solid understanding of Dollar Bank retail products and services. * Engage in proactive conversations with customers and prospects in the Pittsburgh, Cleveland, and Virginia Beach market areas to gain insight and knowledge regarding their banking needs. * Sell and open various types of retail deposit and asset accounts (checking, savings, loans and CDs). * Utilize professional customer service techniques when servicing customers and when resolving customer concerns. Act as a liaison to other departments in solving customer concerns. * Participate in ongoing sales and customer service training. * Adhere to Bank and departmental regulations, policies and procedures in performing daily assignments and tasks. * Other duties as assigned.
Qualifications: * High School Diploma/GED required; college degree in business related field preferred. * At least six months of customer service or sales experience required; financial institution and/or call center experience a plus. * Bilingual (English/Spanish) communication skills are required. * Excellent verbal and written communication skills. * Ability to assess customer needs and respond to them accordingly. * Ability to diplomatically handle difficult customer situations and respond to them accordingly. * Ability to learn Dollar Bank retail products/services, regulations, policies and procedures. * Excellent computer, internet and technical skills. * Ability to work independently as well as part of a team. * Ability to adapt to a changing work environment. * Excellent organizational and time management skills.
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Job ID: 2862BR
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