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Litigation Support Analyst
Classification: Help Desk Analyst II
Compensation: $60000.00 to $80000.00 yearly
Looking for a new opportunity? You should apply for this Help Desk Analyst position with a growing company! Candidates for this position should keep in mind that we are looking for a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. Service Desk Analysts represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. You might find yourself creating knowledge articles and arranging training for other Service Desk Analysts when needed. The primary function of this job is handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. We need the person in this position to know how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. Another important piece of knowledge candidates should have is an understanding of Incident, Problem, Change Management and other processes. Another important piece of knowledge candidates should have is how these processes work together to provide superior support and high availability of our business. The responsibilities for this Analyst job can sometimes include covering alternative shifts when needed.
Key responsibilities
- This position must facilitate user account management by closing tickets in a timely manner, while upholding customer service standards
- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
- Provide guidance to Tier 1 support and team members
- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
Design, maintain and troubleshoot litigation support databases.
Process and load data, images, video, transcripts and other electronic files prepared by litigation support vendors and others into litigation technology services databases.
Provide specifications to litigation support vendors for processing firm data and images.
Provide troubleshooting of problem databases, load files or issues relating to litigation support applications or specialized applications as needed.
Set up and administer remote access to Firm databases.
Prepare and maintain technical documentation.
Train end-users on litigation support software.
Provide user support in litigation software and services when required - including after hours.
Coordination of electronic discovery either in-house or in conjunction with vendors.
Hands-on experience with Ipro, Eclipse SE, Case Notebook or other Litigation Support applications required.
Experience working with vendors on electronic discovery pricing proposals and project management.
Knowledge of imaging, scanning, OCR, electronic data production, harvesting of electronic data and database design and creation.
Prepare data, images and video for use at adversary proceedings including mediation, arbitration, hearings and trial.
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Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at Phone number blocked - click to apply to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
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