ESSENTIAL DUTIES AND RESPONSIBILITIES:
The role of the 30 day collector is a critical position for Westlake Financial, our candidate of choice will be able to balance the following skills sets to be successful.
•Good negotiation skills- accomplished through mutual communication between agent and customer to successfully obtain payment.
•Meet and exceed daily goals and monthly goals.
•Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
•The ability to balance both incoming customer service/collection inquiries from Westlake customers, while delivering an exceptional level of service.
•Work with Westlake customers to find and arrange collection solutions for individual accounts.
•Demonstrates ability to be team player.
ESSENTIAL KNOWLEDGE, SKILL & LICENSES:
•Type at least 35wpm – MINIMUM REQUIREMENT
•Excellent ability to communicate with a full spectrum of customers.
•Ability to negotiate payment solutions that meet Westlake collection expectations.
•Ability to multi-task in a fast paced environment.
•Willing and able to work a flexible schedule, including evening shifts, overtime and weekends.
•Must be able to maintain an 8 hour shift Monday-Friday; Flexible schedule required. Must be willing to work weekends and overtime.
•Bi-lingual Spanish PREFERRED
EDUCATION AND/OR EXPERIENCE:
• Minimum one year consumer collection experience in a high call volume, auto dialer environment required. Auto Collections experience preferred
•High School Diploma
MACHINES, OFFICE EQUIPMENT & SOFTWARE:
Daybreak or other retail consumer servicing systems.
•Aspect or other auto dialer systems
•Web navigation and/or web-based applications.
•Personal computer: Microsoft Word, Excel, and Outlook.
•10-key calculator and QWERTY keyboard skills.
•Copier, Faxing & other general office supplies.
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.