Position: Bilingual CSR
Hours: M-F 11:00am-8:00pm
Training will be provided.
This Mortgage company is looking to add 3 Bilingual CSR's to their team.
1. Respond to inbound calls, emails, and voice mails following Standard Operating Procedures 2. Answers routine questions from the general public on FHA mortgage programs and HUD properties. 3. Utilizes prepared scripts with little or no deviation. 4. Enter accurate and detailed information in a Customer Relationship Management application summarizing caller contact data, data about the nature of the request and whether or not a referral was provided. 5. Warm transfers calls that are not in the Knowledge Base to the applicable Homeownership Center (HOC). 6. Performs miscellaneous job-related duties as assigned.
Must have 1+ years of experience in customer service
Must have High School Diploma or GED
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call Phone number blocked - click to apply or email Email blocked - click to apply .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Operate Cash Register
Identify Customer Need
Resolve Customer Issue