• Stable and growing organization
• Competitive weekly pay
• Professional, positive and people-centered work environment
• Fast-paced work environment
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days

As a Helpdesk Technician you will identify, monitor, prioritize, and resolve end user help desk issues while working as a part of a Help Desk team.

• Communicate effectively with team members, end users, and customers
• Troubleshoot DIDs, VoIP and telephony issues
• Cisco Unified Communications Manager (CallManager)
• Setup and troubleshoot various pieces of IT hardware. (Computers, Printers, Phones)
• On-call rotation
• Install and remove software as needed
• Create tickets and update status as repairs happen
• Escalate items to management or software developers as needed
• Document operating procedures and update with any changes
• Create/Setup user profiles and administer security

• A.S. in Information Technologies or 4 years’ of Help Desk experience.
• Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge
• Ability to work in both a team environment and independently
• Time Management
• Analytical skills, the ability to solve problems that may come up during a typical work day
• Strong written and verbal communication skills
• Strong interpersonal skills with end users, customers, and management
• Ability to communicate IT terminology to someone that does not understand technical terms
• Example Hardware / Software Deployed and Managed, X86/x64 Desktops/Laptops, IBM iSeries/I (AS/400), Viking paging equipment, Fujitsu Document scanners, Cisco VoIP phones, Intermec Handheld Computers, iOS Software, Lexmark Printers, Windows 8.1/10 Microsoft Office, BMC Desktop
• Management, Major Browsers, In-House Developed Software.

• Stable and growing organization
• Competitive weekly pay
• Professional, positive and people-centered work environment
• Fast-paced work environment
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days

help desk, IT help desk, IT, IT degree