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Manager on Duty of Ramp & Passenger Services

WORLDWIDE FLIGHT SERVICES Trenton Full-Time
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The work of Manager-on-Duty Ramp and Passenger Services includes directing supervisory personnel within assigned functional areas which may include ramp services and/or passenger services; overseeing and advising on staffing requirements; monitor discipline/corrective action by subordinates; ensuring customer satisfaction by daily feed back; acting as liaison between first level supervisor and upper management.  Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards.  Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.  Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.  Read, understand and clarify the implementation of the site specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge.  Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect. 

Ability to read, analyze, and interpret WFS Employee Handbook, WFS Supervisors Manual,

applicable union contract, general business periodicals, professional journals, technical

procedures, or governmental regulations, airline policy and procedures manuals.

Ability to read, analyze, and interpret general business periodicals, professional

journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups or

managers, clients, and customers.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or

schedule form.

Ability to lift 70 lbs.

Ability to operate equipment and hold necessary licensing (if applicable).

Ability to perform specific responsibilities related to your shift.

Reports to work on a regular and timely basis.

Required Experience

Two to five years previous management/specialist supervisory experience in field service duties.  Independent judgment and decision making skills required.  Excellent interpersonal skills, written and oral communication skills.  Familiarity with personal computer software helpful.  Airline pricing experience.  College degree or equivalent experience.  Ability to read, write, fluently speak and understand the English language.

Recommended skills

Employee Handbooks
Scheduling
Industrial Relations
Decision Making
Information Security
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In those early days, I competed against a much bigger organisation but through our commitment, hard work and the quality of service we delivered, we prospered and, in fact, some years later, we acquired our former competitor. Even as WFS has grown and established a global presence, my message to our teams around the world has always been to focus on being the best at meeting our customers’ requirements – and that is how we have become a trusted partner to over 300 airlines, airports and other customers.We also understand that being the best means proving this every single day. Every passenger we welcome, every piece of cargo we process, and every aircraft we handle is another test of our quality and reliability. I am confident we have a global team of handling professionals that ensure we meet this challenge.

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