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IT Customer Care and Logistics Leader

SUEZ - Water Technologies & Solutions Trevose Full-Time
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IT Customer Care and Logistics Leader

Employment type

Regular / Permanent


4636 Somerton Road
Trevose, PENNSYLVANIA, 19053-6742
United States

Reference Number


Who we are?

With 90,000 people on five continents, SUEZ is a world leader in smart and sustainable resource management. We provide water and waste management solutions that enable cities and industries optimize their resource management and strengthen their environmental and economic performances.
SUEZ Water Technologies & Solutions looks for innovation everywhere. For more than 100 years, SUEZ has been at the forefront of innovation, from the SUEZ Canal to addressing water scarcity. Finding solutions to the world's biggest problems has never been more important than right now. Join us today and become an essential part of the Resource Revolution!

Who are we looking for?


Business or Computer Science Degree from four-year college or university

Minimum 3 years SAP SD and 3 years project management/implementation experience

Desired Qualifications

PMP certification (recommended)

Strong interpersonal and leadership skills, with the ability to negotiate at the senior level and work cross functionally

Strong oral and written communication skills

Demonstrated ability to analyze and resolve problems

What will you be doing?


Customer Care and Logistics (Sales & Logistics) Leader will focus on continuous improvement in the CSC and Logistics business functions. Candidate is responsible for ensuring that the business maintains a robust customer-focused Order-to-Bill process and all functions comply with defined business processes and policies across the Global Customer Care and Logistics teams. The candidate will serve as a conduit for maintaining systems integrity and identifying process improvements. Candidate will work closely across all Digital teams to provide state-of-the-art solutions that provide a "friction free" experience for our global Customers.

The position will work closely with the global business leaders in all functions to ensure delivery of enhancements and new efforts contributing to serving our customers and growing our global footprint.

Essential Responsibilities

Candidate will be responsible to;

Implement enhanced procedures and streamline business processes

Ensure the highest level of compliance and integrity with Global processes across the global Customer Service and Logistics teams

Determine root cause and corrective action for escalated process gaps

Prioritize and drive simplification and process improvement projects

Identify improvement opportunities and lead efforts to improve processes

Work closely across Supply Chain and all business functions to assist global teams to become knowledgeable of process capabilities

Manage and enhance the Order-To-Bill process and drive continuous improvement to process flows and operational capabilities

Additional focus on the following disciplines:

Master Data / Pricing


Billing and Invoicing

Standard Parts Management, Chemicals and Equipment

Customer Chemical and Equipment processes

3PL Integrations

Other Systems Integrations / Electronic Data Interchange

Web based processing capabilities


Annual 0.00 - 0.00 USD

Is relocation for this position offered:


Number of Job Openings:


Company Grade/Band:

Lead Professional

SUEZ's Water Technologies and Solutions (SWTS) offers a great work environment, professional development, challenging careers, and competitive compensation.
WTS is an URL blocked - click to apply. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Suez WTS is NOT accepting unsolicited assistance from search firms. All resumes submitted by search firms to any employee of Suez WTS in any fashion without a valid written search agreement in place will be deemed the sole property of Suez WTS. No fee will be paid if a candidate is hired by Suez WTS based upon an unsolicited referral.

Orga: Water Technologies & Solutions


Recommended skills

Process Improvements (Business)
Customer Service
Continuous Improvement Process
Business Process Improvement
Business Process
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Solving the toughest water and process challenges wherever they occur

We bring together experienced professionals and advanced technologies to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy.

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