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- Town and Country, MO 63017
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Patient Services Assistant
Mercy • Town and Country, MO
Posted 26 days ago
We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.
At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.
This position can sit at either Mercy Virtual in Chesterfield MO or at Mercy Hospital in Springfield MO. Thank you!
The Patient Services Assistant is independently responsible for utilizing organizational skills and advanced computer knowledge to develop and maintain a system for coordinating, recording and retrieving information required for documentation. Responsible for mailing education and health information to callers upon request. Assists with downloading of phone queue following policy/procedures after training. Responsible for assisting with office functions in the daily operation of the call center. Performs a variety of clerical duties for physicians and clinic staff to include scheduling appointments. Retrieves insurance, patient information, and offers continuity of patient care with hand off to clinical team through electronic software. Performs related duties as assigned in a professional manner with a goal of creating a safe and positive patient care experience.
Each career at Mercy represents unique members of our caring ministry’s “body”, working together for the health and strength of the whole. To achieve our goals, we need all the parts functioning at their best and this requires the specific qualifications that you’ll bring with you:
- Qualification 1: High School Diploma or equivalent required.
- Qualification 2: 1 year patient care experience.
Working knowledge of medical terminology, typing and computer data entry skills required.
Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
Ability to read, understand and follow written and oral instruction.
Ability to sort and file materials correctly by alphabetical, numerical, or color-coded systems.
Must display initiative and willingness to accept additional duties in the front office area during absences and adapt to fluctuating workload.
Must be able to communicate clearly and establish and maintain effective working relationships with patients, staff, and the public.
Education: High School Diploma or equivalent required.
Licensure: Medical Assistant, Emergency Medical Technician, or other medical-related program student or graduate.
Experience: 3-5 years of hands-on patient care experience
Certification/Registration: Medical Assistant, Emergency Medical Technician, or other medical-related certification or registration.
We’ll Support You at Work and Home
Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.
What Makes a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.