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Part Time Technical Support Associate Work from home

Conduent, Inc. Auburn Part-Time
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Overview

As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities


Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile


Rewards

  • Healthcare
  • Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance
  • Maintaining a work/life balance is the key to success.

  • Collaboration
  • Department learning opportunities and company-wide digital knowledge share.

  • Compensation
  • Competitive salaries.

  • Family Support
  • Additional resources to support employees with families.

  • Professional Development
  • Conduent offers programs to help advance the careers of our employees.



Responsibilities



About Conduent

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at URL blocked - click to apply.



Job Description Req ID: 2019-7403
Locations: Auburn, Indiana, United States; Austin, Texas, United States; Antioch, Tennessee, United States; Auburn Hills, Michigan, United States
Job Type: Part-time regular
Travel: No

You will have the opportunity to join a team of support specialists who provide award winning customer support experiences through:

  • Answering customer’s product, service and account related questions.
  • Researching and assisting customers in troubleshooting technical issues over the phone.
  • Embracing ongoing personal development through regular training which helps to enhance your own technical knowledge and problem-solving skills.

Your responsibilities will include, but are not limited to the following:

  • Provide exceptional customer experiences by empowering your customers. 
  • Tailor solutions for customers which can greatly enhance their product/service enjoyment.
  • Ability to navigate through multiple computer applications with speed and accuracy.
  • Ability to effectively research and identify solutions using computer-based resources.
  • Ability to work in a paperless work environment where customer privacy is paramount.
  • Ability to embrace feedback and coaching to help maximize your potential.

Qualifications

The successful candidate will have the following qualifications:

  • Six months experience in providing customer service either via phone or in person.
  • Available to complete 5 weeks of training at full time status and once training is complete transition to part-time.
  • High speed cable internet 10 mbps download and 3 upload. Satellite internet not acceptable.
  • Have a distraction free workplace that will allow you to meet our requirement of working independently without other parties being in the workspace during scheduled shift.
  • The ability to relate to customers in a professional and courteous manner.
  • A strong interest in using and promoting innovation and technology.
  • Excellent attention to detail and multi-tasking ability.
  • Excellent written, verbal and listening skills.
  • Self-motivation to work under his/her own initiative.
  • The ability to work under pressure.
  • An interest in ongoing personal development through training and coaching.
  • The ability to maintain excellent attendance and adherence to assigned work schedules.
  • The ability to type 30+ words per minute
  • Must pass state, federal and criminal background check
  • Must have High School diploma or general education degree (GED). 
  • Must be at least 18 years of age or older

Hiring Process

As part of our hiring process you will be required to complete the following steps;

  • Completion of a Technical/Customer Service Assessment
  • Typing Test (30 wpm minimum)
  • Interview with a Hiring Manager


Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the 'Submit' button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:URL blocked - click to apply.

 

Skills required

Customer Service
Technical Support
Problem Solving
Information Technology
Troubleshooting (Problem Solving)
Customer Support
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Job ID: 2019-7403

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