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- Frisco, TX
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Support Center Representative
Cardtronics • Frisco, TX
Posted 30 days ago
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The Support Center Representative provides key customer support in the call center by fielding incoming phone calls from customers in the US and Canada.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Understand and communicate clearly and concisely to the research team the current state of the ATM to fully diagnose the problem for resolution.
- Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research.
- Act as a liaison between Technical Support and other Cardtronics personnel to help resolve escalated customer issues.
- Process service tickets and maintain accurate customer records.
- Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller.
- Provide efficient productivity and superior quality service while working in a fast paced environment.
- Ability to effectively handle in user and Regulation E calls from customers.
- Assume special projects as required by management.
- Microsoft Office
- ADP Self Service
- Device Manager
- Windows XP Operating Systems
EDUCATION, EXPERIENCE & REQUIREMENTS
- Bachelors' degree preferred; High School diploma or equivalent required.
- 1 year prior customer service/call center work experience required; preferably in a technical environment
- Previous handling of inbound and outbound call center phones preferred.
- Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel.
- Ability to type a minimum of 50wpm.
- Demonstrate independent decision-making skills.
- Ability to work various shifts, including days, evening, weekends, and holidays.
- Must be able to successfully pass all applicable background screening tests.