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Customer Service Representative at Synerfac

Customer Service Representative

Synerfac Montville, NJ Seasonal/Temp
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Summary/Objective
The Customer Service Representative is responsible for providing first-class service and support to a defined customer base, as well as internal team members as it relates to the overall customer satisfaction goal.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Enter customer orders into web-based portal within 2 hours of receipt.
2. Confirm order information after checking availability and processing details with appropriate internal departments/resources within 24 hours.
3. Update and maintain customer data in assistance to ensure accuracy at all times.
4. Responsible for ensuring customer orders are added to production schedule, and work together with planning and production team to resolve issues, renegotiate and reset customer expectations as needed.
5. Facilitate timely processing of sample orders according to predetermined lead and delivery times, optimal sample numbers and cost-benefit-ratio in collaboration with Key Account Managers.
6. Implement prompt, timely quotation preparation and considering the predetermined pricing process based on the minimum order quantity, block pricing, extra packaging costs, etc. Ensure constant optimization of terms of payment and delivery conditions.
7. Implement project processing including sampling and quotation preparation.
8. Monitor contracts, prices, order quantities, batch sizes, delivery packaging and payment as well as implementing other agreements in accordance with senior management expectations.
9. Monitor customer complaints in accordance with Sales, QA, and Production. Communicate with customers and conduct appropriate root cause analysis and corrective actions in accordance with the senior management and Sales.

Required Qualifications
1. Associate's degree or equivalent work experience
2. 2 years of Customer Service experience in a manufacturing industry.
3. Proficient in all Microsoft Office applications
4. SAP experience is required.

Preferred Qualifications
1. Bachelor's degree
Required Qualifications
1. Associate's degree or equivalent work experience
2. 2 years of Customer Service experience in a manufacturing industry.
3. Proficient in all Microsoft Office applications
4. SAP experience is required.

Preferred Qualifications
1. Bachelor's degree

Recommended skills

Product Quality Assurance
Packaging And Labeling
Customer Satisfaction
Customer Service
Sales
Mathematical Optimization
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Job ID: 75485

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