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Member Services Representative

Integrated Resources, Inc Deerfield Beach Contractor
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Job Description:

**Long Term Temporary Assignment**

DRESS CODE: Business Casual
HOURS: Monday - Friday, 9am to 5:30pm

Interviews will start with a phone screen with potential for an in-person interview.

Job Responsibilities
Review daily missed opportunities report, daily market planning with call center
Review and submit all clinician payment request
Review and submit payment discrepancies
Manage cancellations/rescheduled appointments by clinician
Create and maintain state county breakdowns for membership with Workforce Professional
Market coverage area selection and moves for clinicians
Conduct daily outreach for outstanding HRAs assessments (Aging) via e-mail, phone, and text
Monitor laptop issues and follow up for business impact
Assist applicants through onboarding process and application (drug and background, trainings, etc). through e-mail and phone calls
Maintain and update onboarding tracker and Carebook profile for all clinicians
Coordinate with DSI on laptop request and delivery.
Send initial welcome aboard emails to clinicians
Alert applicable departments with New Practitioner Notification on all clinicians
Review and enter clinicians' submitted availability and locations
Manage and maintain clinician submitted available hours for reporting by state
Mange off-boarding process of inactive clinicians
Shipment of supplies to new clinicians and supplemental supplies
Maintain supply inventory (test kits, clinician supplies)
Assist Workforce Professional with NP/ MD relationship management

Position Requirements
- High School Diploma or GED equivalent
- Onboarding experience
- Proficiency in Microsoft Office

Physical Requirements
Ability to stand, bend, stoop, sit, walk, twist and turn
Ability to use a computer keyboard and mouse
Work environment is indoors, majority of time is spent sitting

Skills required

Customer Service
Telephone Consultations
Answer Question
Membership Policies


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Member Services Representative
Estimated Salary: $64K
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Job ID: 19-13005


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