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  • 889 Ridge Lake Boulevard
    Memphis, TN 38120

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Sr. Director, IT Franchise Operations - 101085

ServiceMaster • Memphis, TN

Posted 28 days ago

Job Snapshot

Full-Time
Other Great Industries
Customer Service, Professional Services, Business Development
17

Applicants

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Job Description

Responsible for effectively leveraging technology and systems within the Franchise organization. Provides thought leadership in IT strategy, operations, cost-optimization, innovation and efficiency improvement.

Job Responsibilities
Provides overall direction and technical guidance for the operational activities pertinent to the franchise organization and their associates in the pursuit of maximizing growth and profitability while minimizing costs.
Develops long-term vision of technologies and solutions specific to a franchise organization’s requirements.
Collaborates with IT leadership in the planning and implementation of technology roadmaps.
Assists the team in researching solutions, solicits input from outside industry experts and recommends solutions to meet the franchise organization’s business requirements.
Negotiates with key stakeholders involving the prioritization of projects and resources.
Drives efficiency improvement by providing technology support and training and assisting the franchise business operations in the use of information systems.
Provides detailed guidance to multi-functional teams in a matrixed environment through project planning and other large collaboration efforts.

Job Requirements
MA / MS or combination of education and experience equal to 12-15 years.
Prior years of experience in leading teams.
Experience with IT strategic planning.
Experience managing budgets of up to $10M.
Demonstrated ability to lead strategic planning that meets consumer needs or solves business problems.
Proven ability to execute large transformational projects.
Ability to set and manage priorities judiciously.
Excellent written and oral communication skills.
Excellent interpersonal skills.
Ability to articulate ideas to both technical and non-technical audiences.
Exceptionally self-motivated and directed.
Keen attention to detail.
Superior analytical, evaluative, and problem-solving abilities.
Exceptional service orientation.
Ability to motivate in a tear-oriented, collaborative environment.

Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Sitting for long periods of time while using office equipment such as computers, phones and etc.
Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:
Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.
Incumbent will be subject to:
Inside working conditions: The change of building environment such as with or without air conditioning and heating.

ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Disability
Job ID: 676260
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