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UX Design and Research Strategist
Ford Motor Company
Richmond, VA (Onsite)
Full-Time
At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow's transportation.
**Responsibilities:**
+ Work alongside Model e leadership and your team to define the user experience strategy that will allow your business domain to win against the competition in market now and in the future
+ Understand the big picture and communicate with clarity of vision and a focus on execution that enables our teams to rapidly align, build, operationalize, and go to market
+ Lead efforts to rapidly conceive, prototype, and test new products, services, and experiences to evaluate desirability, feasibility, and viability across our customer experience strategy
+ Champion quick, scrappy, and iterative approaches to testing hypotheses
+ Develop and maintain detailed end-to-end design documents, customer journey maps, and service blueprints
+ Translate business strategy and user needs into differentiated experiences that deliver value for our customers, our dealers, and the Ford Model e business
+ Maintain a deeply user-centered focus throughout the process from early stages of research and design to making continuous improvements based on customer feedback
+ Communicate highly complex concepts and plans to a diverse set of internal and external stakeholders, and evangelize the product strategy to executive leadership
+ Build strong relationships across a variety of functions to establish trust, make decisions, and drive action
**Required Qualifications:**
+ Bachelor's degree in design, psychology, information, or equivalent experience.
+ 5 years of experience in user experience design, especially working closely with business, product, and engineering stakeholders
**We would also like to see:**
+ Portfolio that demonstrates your skills in design strategy and research, UI development, and prototype creation
+ Highly proficient in Adobe Suite and prototyping tools (Sketch, Figma, etc.)
+ Ability to create design artifacts including mood boards, storyboards, creative briefs, 3D models, product renderings, cardboard/foam-core models, or prototypes of varying levels of fidelity.
+ Strong strategic thinking and problem solving skills; able to use research and data to translate ambiguous problems into elegant solutions
+ Excellent written and verbal communication skills; able to engage effectively at all levels from executive leadership to customers, across geographies and cultures
+ Comfort navigating ambiguity, establishing goals and crafting a plan in a fast-paced, rapidly changing environment
**What you'll receive in return:**
As part of the Ford family, you'll enjoy excellent compensation. You'll also experience exciting opportunities for professional and personal growth and recognition.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.
For information on Ford's salary and benefits, please visit: [ Link removed ] - Click here to apply to UX Design and Research Strategist />
At Ford, the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combatting COVID-19. As a result, Ford has made the decision to require U.S. salaried employees to be fully vaccinated against COVID-19, unless employees require an accommodation for religious or medical reasons. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination or an approved medical or religious exemption.
**Requisition ID** : 8801
**Responsibilities:**
+ Work alongside Model e leadership and your team to define the user experience strategy that will allow your business domain to win against the competition in market now and in the future
+ Understand the big picture and communicate with clarity of vision and a focus on execution that enables our teams to rapidly align, build, operationalize, and go to market
+ Lead efforts to rapidly conceive, prototype, and test new products, services, and experiences to evaluate desirability, feasibility, and viability across our customer experience strategy
+ Champion quick, scrappy, and iterative approaches to testing hypotheses
+ Develop and maintain detailed end-to-end design documents, customer journey maps, and service blueprints
+ Translate business strategy and user needs into differentiated experiences that deliver value for our customers, our dealers, and the Ford Model e business
+ Maintain a deeply user-centered focus throughout the process from early stages of research and design to making continuous improvements based on customer feedback
+ Communicate highly complex concepts and plans to a diverse set of internal and external stakeholders, and evangelize the product strategy to executive leadership
+ Build strong relationships across a variety of functions to establish trust, make decisions, and drive action
**Required Qualifications:**
+ Bachelor's degree in design, psychology, information, or equivalent experience.
+ 5 years of experience in user experience design, especially working closely with business, product, and engineering stakeholders
**We would also like to see:**
+ Portfolio that demonstrates your skills in design strategy and research, UI development, and prototype creation
+ Highly proficient in Adobe Suite and prototyping tools (Sketch, Figma, etc.)
+ Ability to create design artifacts including mood boards, storyboards, creative briefs, 3D models, product renderings, cardboard/foam-core models, or prototypes of varying levels of fidelity.
+ Strong strategic thinking and problem solving skills; able to use research and data to translate ambiguous problems into elegant solutions
+ Excellent written and verbal communication skills; able to engage effectively at all levels from executive leadership to customers, across geographies and cultures
+ Comfort navigating ambiguity, establishing goals and crafting a plan in a fast-paced, rapidly changing environment
**What you'll receive in return:**
As part of the Ford family, you'll enjoy excellent compensation. You'll also experience exciting opportunities for professional and personal growth and recognition.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.
For information on Ford's salary and benefits, please visit: [ Link removed ] - Click here to apply to UX Design and Research Strategist />
At Ford, the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combatting COVID-19. As a result, Ford has made the decision to require U.S. salaried employees to be fully vaccinated against COVID-19, unless employees require an accommodation for religious or medical reasons. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination or an approved medical or religious exemption.
**Requisition ID** : 8801
Recommended Skills
- Adobe
- Blueprinting
- Customer Experience
- Customer Service
- Design Strategies
- Drawing
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