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Customer Service Representative

Ultimate Plano, TX Seasonal/Temp
$16.00/ hour
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Role: Customer Service Representative - Servicing Support
Schedule: Must be available Monday-Friday 7AM-6PM (rotating Saturdays)
Pay: $16.00/hr 
Employment Type: Temporary (3-6 months)
Location: Plano, TX

Job Responsibilities:
  • Review contracts for ancillary products such as GAP, Warranties, etc.
  • Contact product administrators, via phone, for cancellation quote
  • Process requests in accordance with Servicing Support SLAs
  • Prepare and release documents as requested ensuring accuracy per HCA's Policy and Procedures while being compliant
  • Cross-train as requested to enhance department efficiencies and personal development
  • Handle general incoming calls, perform follow up calls and respond to emails received

  • Associates degree required 
  • Strong communication skills, both written and oral
  • Detailed orientated (ability to comprehend the fine print on product contracts)
  • Able to self-manage and multi-task
  • Able to complete at least 49 accounts daily with accuracy (after training)
  • Must be able to work well in a group setting
  • Follow workflow processes for all assigned tasks
  • Experience with all general office equipment such as phone, fax, printer, email, scanner and computers
  • Proficient in MS Office
  • Minimum 1-year automotive finance experience (Desirable)
  • 2 years' experience in a fast-paced office environment


    We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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    Customer Service Representative
    $16.00/ hour
    Estimated Salary: $71K
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    Job ID: JO-1906-62774


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