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  • Mount Vernon, IN 47620

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Desktop Support Technician - A+ Certified

eXcell • Mount Vernon, IN

Posted 2 months ago

Job Snapshot

Computer Software
Information Technology
Relocation - No

Job Description

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

3 Month Contract – A+ Certification Required

Principal Duties & Responsibilities:

  • A strong computer professional who is able to prioritize workload and maintain a positive relationship with various personalities
  • Ability to converse and communicate appropriately with all levels of the organization.
  • Ability to maintain professional behavior
  • Strong customer service skills including written and verbal communications
  • Diagnoses and resolves PC technical issues
  • Records, tracks, escalates, and updates events through established systems
  • Must be detail oriented and self-motivating (a strong work ethic)

Job Requirements

* * * Local Candidates Only * * * Non-Local candidates will be rejected without consideration. Relocation assistance is not on offer.

Hardware / Software Activities:

  • Install, test, troubleshoot, and maintain hardware and software products
  • Interface with other technicians, operations, and customers and makes decisions on operating procedures, analytical approaches, and configuration options
  • Follow established process and procedures to plan, install, test, and implement computer system hardware or software technologies
  • Provide “smart hands” support for infrastructure devices, servers, and conference rooms AV equipment
  • Assist user with data backup and restoration
  • Provide technical guidance and one-on-one training to end users, both on a scheduled basis and as needed

Hardware Knowledge & Skills:

  • CompTIA A+ certification preferred
  • Dell DES notebook certification preferred
  • Dell DES desktop certification preferred
  • Various peripheral computer equipment, dual monitors, printers, scanners, etc.

Software Knowledge & Skills:

  • Strong Microsoft Windows and Office skills (Outlook, PowerPoint, Word, and Excel)
  • Working knowledge of all Microsoft Windows workstation Operating Systems support
  • SCCM, Active Directory, remote controlling software
  • Remedy or equivalent incident management system
  • Support of Common Off The Shelf Products (COTS)
  • Wireless network – basic setup and troubleshooting for PCs, smartphones, and tablets
  • Virtual Private Networks (VPN)
  • Antivirus Software

Additional Requirements:

  • Successful completion of a background security check and drug screening
  • Professional appearance:
  • No visible tattoos
  • Hair must be clean, combed and neatly trimmed or styled, may not obscures eyes or face.
  • Sideburns, mustaches, and beards must be neatly trimmed
  • No jeans or T-shirts
  • Modest, professional and conservative jewelry may be worn
  • Physical Requirement: Ability to lift and carry up to 40 pounds

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit

Job ID: 19-01088
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