Lake Mary, Florida, United States
Medical Services
Full Time
Quality Management Specialist II Remote Overview
Are you interested in empowering and sustaining positive and measurable differences in the health of individuals? Does the thought of joining a team of exceptionally talented quality specialists inspire you? Do you enjoy using your excellent analytical and writing skills to ensure client requirements are met by the consistent, reliable execution of work? Do you thrive in performing audits to ensure performance metrics are met and high-quality care is sustained? We believe in helping those with work-sustained illnesses and injuries to live their best life by providing case management and support to workers, providers, employers, and claims staff.
As a Quality Management (QM) Specialist II Remote, you are responsible for supporting the SGS Quality Management System and the activities of the SGS Quality Improvement committees. This involves all aspects of the SGS Quality Management System to ensure compliance with the QMS which include, but are not limited to identifying client requirements and creating processes to ensure client requirements are met via consistent, reliable execution of work; coordinating SGS Document Management System; performing audits to ensure performance metrics are met; tracking actual or potential areas of risk and continual improvement through mitigation of risk and mitigation of underperforming processes, and ensuring SGS maintains ISO 9001:2015 Quality Management System Certification. The Quality Management Specialist II will also be responsible for supporting SGS/MCA account managers and the analytics team in preparing the annual contractually required quality assurance reports.
Quality Management Specialist II Responsibilities

• Facilitates Executive Quality Steering Committee (EQSC) and the Continuous Quality Improvement (CQI) committee meetings through agenda creation, meeting planning, minutes, and tracking.
• Serves as a knowledge expert for EQSC and CQI activities.
• Provides input to SGS/MCA managers and teams regarding analysis, updates, and recommendations for modifications for procedures and processes to continually improve operations and protocols.
• Assist with the collection and summary of data in collaboration with SGS Quality Committees, identifies opportunities for improvement, and present findings.
• Understands each contract's clinical quality assurance requirements and monitors compliance, in collaboration with the MCA analytics and management teams.
• Monitors and analyzes clinical outcomes in relation to goals and contractual requirements, in collaboration with the MCA analytics and management team.
• Performs standard and ad hoc audits of case management activities, as directed by quality committees.
• Provides feedback and coordination of improvement of quality tools, such as audit checklists and instructions.
• Assists in the identification of program deficits and coordinates team training and monitoring of corrective actions.
• Deploys and oversees performance improvement activities.
• Tracks client complaints and issues to resolution, in collaboration with the Account Managers.
• Assumes responsibility for related duties as required or assigned.
  

Quality Management Qualifications

• Bachelor's or Master's Degree preferred in Healthcare, Nursing, Health Administration, or a related field
• Registered Nurse, licensed in any state, with national certification in a relevant field
• At least 10 years of experience as a nurse.
• At least 3 years of experience with Quality Management including project management, quality improvement, corrective action, auditing, and/or staff education.
• Nationally recognized Quality-related professional certification such as Certified Professional Healthcare Quality or Six Sigma (preferred).
• Experience with quality-related certification/accreditation such as ISO 9001-2015 Quality Management System or URAC.
• Experience in Workers' Compensation, Disability Management, or related industrial health environment (preferred).
• Experience with government regulations, particularly FECA experience (preferred).
• United States Citizenship
• Upon hire, federal security clearance will be required. Federal clearance coordinated by MCA
• Ability to pass a preliminary credit and background check
  

For a career path that is both challenging and rewarding, join Sedgwick Government Solution's talented team. Taking care of people is at the heart of everything we do. Our clients depend on our talented colleagues to take care of their most valuable assets-their employees, and their customers. At Sedgwick Government Solutions, caring counts®. Join our team of creative and caring people and help us make a difference in the lives of others.
In addition to a competitive salary, comprehensive health and welfare benefits, tuition reimbursement, and incentive compensation, Sedgwick Government Solutions offers participation and vesting in a 401(k) plan with a company match. If you would like to contribute to our important mission and work collegially in a professional organization that values intelligence, integrity, and initiative, consider a career with Sedgwick Government Solutions.

To be considered for this position, please submit a resume, and complete the application.
The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.
Important Information
Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire.
Search Firm Representatives
Please be advised that Sedgwick Government Solutions (Government Solutions) is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to Government Solutions. All resumes submitted by search firms to any employee at Government Solutions without a valid written agreement and task order in place will be deemed the sole property of Government Solutions and no fee will be paid in the event that person is hired by Government Solutions.
Government Solutions strives to make our career site accessible to all users. If you need disability-related accommodation for completing the application process, please contact Government Solutions regarding accommodations.

Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person's relatives, friends or associates.
Sedgwick Government Solutions abides by the requirements of 41 CFR 60-741.5(a) . This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.
Sedgwick Government Solutions abides by the requirements of 41 CFR 60-300.5(a) . This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

About Sedgwick
Sedgwick Government Solutions is a fully owned subsidiary of Sedgwick. Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. The company provides a broad range of resources tailored to client's specific needs in casualty, property, marine, benefits, and other lines. At Sedgwick, caring counts; through the dedication and expertise of more than 27,000 colleagues across 65 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line. www.sedgwick.com

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