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Onsite Support Specialist

Ciox Health Phoenix Full-Time
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The individual is responsible for the focus of tomorrow, they will ensure costumer service relationships between Ciox and Provider sites are met. They will maximize in scheduling efforts and alignment.

  • Responsible for the health of past due and under-scheduled locations
  • Answer and handle a high volume of inbound calls
  • Communicate with Provider's on a daily basis
  • Navigate through multiple internal systems
  • Maintain chart realization efforts
  • Manage all Form Site Efforts
  • Daily Reminder Calls and provider reliability
  • Provide servant leadership
  • Perform other tasks and duties as necessary
  • Experience working in the healthcare insurance and/or healthcare industry preferred, but not required
  • Excellent customer service principles and practices
  • Strong ability to prioritize, multi-task and work independently in an extremely fast paced, high pressure environment with minimal supervision
  • Excellent verbal and written communication
  • Excellent computer and data analytical skills
  • High School Diploma or GED required
  • 2+ years in a call center environment
  • Ability to learn and relay new information quickly.
  • Strong interpersonal skills and a collaborative management style.
  • Ability to prioritize, multi-task and adapt to a fast paced team oriented environment.
  • Demonstrated ability to work within a diverse work group environment.
  • Basic MS Suite Experience (Word, Excel, Outlook, One Drive)
  • Flexibility with working hours, which may include hours outside of normal scheduled work hours

Skills required

Help Desk
Desktop Support
Installations (Computer Systems)
A+ Certification
Active Directory
Server Supported Gaming
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Job ID: 2019-6998


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