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Customer Service Representative
Ascent
South San Francisco, CA
Contractor
Duties:
Skills:
- Materials Operations is looking for a new Customer Service Representative team member. They will serve as a liaison between the customers and warehouse staff. S/he will be also responsible for maintaining department metrics and documents
- Work performed will include, but not limited to:
- Answering phone and email inquiries and entering them in the inquiry log
- Coordinating special deliveries and package pickups
- Submitting monthly metrics
- Processing UPS and FedEx packages as they are received on campus
- Processing outgoing UPS and FedEx packages
- Setting up meetings and work closely with Receiving, Distribution, Shipping, Storage and Disposition, Sample Transport, Zero Waste Team, and leadership teams
Skills:
- Proficient in Google Suites
- Communicate clearly, both verbally and in writing
- Meet timeline commitments and inform others of status, issues, and customer requests as necessary.
- Adheres to appropriate laws, GNE regulations and programs, and documentation procedures.
- Adhere to safety. Follow safety guidelines as required for your area.
- Strong organizational skills, warehouse and inventory experience, excellent communication skills, knowledge of SCLogic and SAP a plus; willingness to learn other applications as needed.
- Must have experience with Google Suites.
Recommended skills
Storage (Warehousing)
Distribution (Business)
Warehousing
Operations
Communication
Coordinating
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Customer Service Representative
Estimated Salary: $71K
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