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Senior Operations Manager

The Judge Group West Chester Full-Time
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Our client is currently seeking a Senior Operations Manager for their Global Cybersecurity team in Glen Mills, PA or Hermitage, TN. This person will be in charge of the regional data center hub and have strategic, operational and relationship management duties.     

This job will have the following responsibilities: 

* Responsible for innovation of data center hosting facility, storage management, virtualization and drives efforts for building and releasing scripts, tools and processes
* Responsible for overseeing support ticket analysis to find and implement improvements, reports findings and KPIs to leadership in a dash boarding format
* Responsible for managing development of automation in order for application teams to deploy, scale, manage and monitor their applications

* Leads regional data center hub team to operational success and drives continuous improvement
* Responsible for ongoing maintenance and management of data center hosting facilities, storage management, virtualization, and networking
* Responsible for managing 3rd party support vendors and systems (e.g., Microsoft) and ensure SLAs are met

Relationship Management
* Responsible for running the broader Global Hosting management team and collaborates with other managers to realize implementations, share best practices and identify opportunities for improvement
* Collaborating with and maintaining relationships with other domains such as infrastructure, business analysis, security and quality control

Qualifications & Requirements:
  • 5+ years holding management and leadership role in a complex global environment with experience in leveraging principles behind DevOps, Continuous Delivery, Agile, Lean, Kanban, etc.
  • Experience driving technology architecture and blueprines
  • Leveraging infrastructure architecture principles for cross-functional purposes
  • Applying specific architecture techniques and technical knowledge
  • Troubleshooting and problem-solving complex hardware, network and software issues
  • Top-notch verbal and written communication skills, interpersonal skills and collaborative skills
  • Ability to communicate about security related topics such as risk-related concepts to both nontechnical and technical audiences at a variety of hierarchical levels
  • Expert knowledge of information security / cybersecurity strategy and governance
  • Strong knowledge of business management
  • Understanding of networking technologies (Cisco ACI)
  • Understanding of storage technologies (Cisco, IBM)
  • Understanding of virtualization technologies
  • Strong understanding of IT governance concepts
  • Ability to understand quickly how governance has been implemented
  • Ability to manage simultaneous stakeholders and projects at one time
  • Ability to manage a global team in a matrix environment
  • Bachelor's degree: Computer Science, Engineering or equivalent education experience
  • Certifications preferred (Cisco, Microsoft, Linux, F5)
  • Up to 20% travel required as needed

Skills required

Quality Assurance
Operations Management
Supply Chain Management
Lead Employee
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Job ID: 610975


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The Judge Group is a privately owned, leading professional services firm with nearly 50 years of experience in providing technology, talent, and learning solutions. Our services are successfully delivered through a network of more than 35 offices in the United States, Canada, and India. The Judge Group serves more than 47 Fortune 100 companies and is responsible for 7,000 professionals on assignment annually across a wide range of industries.

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