Senior Regional Transportation Analyst

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the worlds best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. its about each person bringing skills and passion to a challenging and constantly evolving game.

The NIKE, Inc. Supply Chain team is the engine that propels product around the world. Supply Chain experts ensure that every year, almost a billion units of footwear, apparel and equipment arrive at the right place, at the right time. To ensure this complex job goes off without a hitch, Supply Chain teams work with a network of more than 50 distribution centers, thousands of accounts, and more than 100,000 retail stores worldwide making the impossible happen every single day.

Based in Memphis, TN., the Regional Sr. Transportation Analyst will be responsible for carrying out delivery precision improvement with a focus on improving on-time shipping and delivery performance for NIKE Retail stores and Wholesale customers within their respective regions. This role works with management, internal/ external customers, Distribution Centers, and NIKE Marketplace Operations (MPO) to address scheduling, delivery and Logistics Service Providers (LSP's) issues with NIKEs Retail stores and our customers that are raised internally or through 3rd Party Transportation Provider. This role will improve shipment routing processes with customers and determine optimal freight terms in support of customer delivery. The Sr. Regional Transportation Analyst will assist customers with routing processes and maintain transportation compliance with customer requirements. This role will troubleshoot delivery issues, partner to analyze data for identify root causes and drive practical resolution. This role will aggregate LSPs performance data (late pick-ups/deliveries) from TMS and report to LSP Management to support LSPs QBR/MBRs. This data will be used to advise Domestic Transportation business decisions as well. The Sr. Regional Transportation Analyst will partner with Freight Audit & Payment to develop continually improving financial metrics and detailed analyses by region!

Additionally, this role will engage with the Transportation OPS Team to provide day-to-day operations support for customer delivery activities and related communication among internal and external partners and LSP's. This role will negotiate rates and service details with 3PLs for urgent ad hoc delivery and storage requests. This role will interact with Omnichannel Transportation for strategy on consumer focusing initiatives and work closely with LSP Management on conduct business reviews to review performance based on service level agreements. This team will partner very closely with MPOs Retail team to build flex capacity solutions to meet and exceed consumer and customers demand. This role will partner with MPO Operations, MPO Strategic Capabilities and Location Planning to implement process and systemic improvements. The role will drive day to day acceptance and implementation of Transportation determined carriers and incumbent carrier delivery solutions. Lastly, individual will be tasked to seek out, introduce and apply industry 'best-practices' with a focus on efficiency and functional capabilities!

Key Job Responsibilities

- Responsible for on-time delivery, and LSPs performance within their respective market

a. Before Pick-Up: Work with Transportation OPS for LSP capacity (equipment) and/or LSP no-shows/late; solve for pick-up exceptions

b. After Pick-Up: Partner concern point for Transplace for in-market LSP issues (delivery or pick-up, line haul to pool distribution); solve for delivery exceptions

2. Develop analytics from business reporting/data to provide business insight and practical improvements in delivery issues, product flow challenges, product available to deliver (ATD), product cycle time and other key transportation continuous improvement.

3. Define delivery requirements for special delivery events (e.g., new store load-ins, seasonal door support, store remodels, special sporting events, mis-ships from DCs, LSP refusals/returns, and B&M store-to-store transfers)

4. Proactively identify outbound transportation cost savings opportunities (e.g. routing of split shipments, air to ground opportunities, accessorial spend review) and raise to appropriate transportation partner.

5. Serve as single, day-to-day point of contact for transportation operations for NIKEs Retail Stores back-of-house (includes ship-from-store LSP exceptions) to solve in partnership with Digital Transportation Operations team)

6. Meet with store operations team (MPO) within their respective market on a weekly basis to discuss LSP performance issues, upcoming projects, and new store openings; field day-to-day LSP requests to Transplace as appropriate

7. Serve as day-to-day point of contact for Transplace Front Line Employees (e.g. field questions, provide guidance)

8. Track and monitor month-over-month transportation costs by carrier and by NIKEs Retail store; provide data to Regional Transportation management to support budget management

9. Manages shipment optimization, LSPs performance in respective region, tracking freight movements to NIKEs Retail Stores and customer doors, and providing other daily operational execution relative to Inbound and Outbound shipments.

10. Initiate, develop, and implement continuous improvement activities to improve operating metrics and performance, specifically related to cost, service, and compliance for domestic freight movement (e.g. route optimization, carrier selection)

11. Aggregate carrier performance data (late pick-ups/deliveries) from TMS and report to LSP Management to support carrier QBR/MBRs (Note: this data will be used to advise Domestic Transportation business decisions as well)

12. Proactively communicate carrier pick up delays to customers (B&M, wholesale)

Education Required:

* Bachelor's Degree or higher in business or a related field (e.g., Supply chain Management, Transportation, Operations Management) or combination of relevant education, experience, and training

Experience

* 7+ Experience in direct support of transportation/Transportation operations and planning in a Retail/Digital supply chain environment and use of project management tools and methodologies is required.

* 2+ year Project Management experience

* Proficiency with Excel, Access, Word, PowerPoint, Database Management

* Proficiency with data automation and reporting tools (Alteryx, Tableau) to develop detailed analytics and reporting.

* 5+ years' progressively responsible experience in supporting customer delivery operations

* Must demonstrate ownership & responsibility for running the operation with a sense of urgency

* Experience working in a fast-paced, highly collaborative and team-based environment

* Experience driving performance through metrics and use data to drive continuous process improvement.

* Experience being accountable for cost, quality, and service performance and for making decisions when trade-offs are required.

* Ability to interpret carrier rates, contracts and tariffs and have experience in the use of distribution strategies such as cross-docking, retail pool and zone skipping.

* Experience with operations and freight terms in key modes of outbound transportation such as small package, full truckload and LTL as well as experience in network design or transportation modeling using tools such as Transplace is preferred.

Skills and Qualifications

* Transportation Operations, DC operations a plus

* Drive continuous improvement program in conjunction with key partners

* Ability to collaborate