Home Instead Senior Care is now hiring a full time Operations Manager!

• • Objective:

    The Operations Manager/Client Care Manager is responsible for successfully directing and coordinating all activities associated with the care of potential and existing clients as well as leadership and management of client care team and home care consultants.

    Primary Responsibilities:

    • Reflect the core values of Associated Services LLC (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
    • Achieve the annual operational plan’s revenues, gross profit, profitability and other operational goals by the stated milestones.
    • Provide leadership and management of the client services team and home care sales departments which affect profitability and achievement of the operational goals.
    • Manage outcomes of department activities and direct changes that will drive achievement of operational goals.
    • Develop and maintain a structured, measurable and inclusive Quality Assurance program that builds trust with each client and CAREGiverSM.
    • Develop and maintain positive and professional relationships with referral sources in the community.
    • Identify where additional support is needed and take a “hands on” approach to providing the support, whether it’s scheduling, recruiting, marketing, client care or compliance.
    • When an employee is out, fill in for the employee.
    • Travel to facilities to conduct marketing presentations and travel to client homes to conduct care consults and client care evaluations.
    • Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees.
    • Perform On Call duties, as assigned.

    Secondary Responsibilities:

    • Maintain and establish strong relationships with neighboring franchise owners.
    • Maintain and establish strong relationships with the Home Instead, Inc. Business Performance team.
    • Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead Senior Care franchise office.

    Education/Experience Requirements:

    • College degree preferred or equivalent work experience
    • Must have worked for a home care agency - home care industry experience is a must
    • Four to ten years of related business experience or an equivalent combination of education and work experience may be considered
    • Must possess a valid driver’s license

    Supervisory Responsibilities:

    • This position will be responsible for overseeing all of the functions performed by the Client Care Team and Home Care Consultant. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work; appraising performance, coaching employee’s performance; problem resolution while seeking positive outcomes.

    
    Submit an application today for consideration!

  
  

Each Home Instead franchise is independently owned and operated.