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  • Mobile, AL

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Cloud Speech Analytics Engineer

West Corporation • Mobile, AL

Posted 17 days ago

Job Snapshot

Full-Time
Other Great Industries
Engineering

Job Description

West engages over 65 million individuals around the world with IVR and SMS/texts each month, exceeding more than 7.5 billion multi-channel transactions and 6 billion call minutes annually. Diverse organizations have relied on the Company’s industry-leading products and innovative services to stay ahead of consumer expectations and business demands for over 30 years.

West’s Global IT Delivery Services department is currently seeking a Cloud Speech Analytics Engineer! We have several offices throughout the US and work from home options available!

This position will focus purely on developing and testing language models across several cloud providers to replace our existing speech technology with high performing, cost effecting alternatives. The employee must display experience working with Speech to Text and Natural Language Processing cloud technologies and demonstrates a high understanding of how to construct accurate and high performing speech models that are highly scalable, reusable.


Day to day responsibilities include, but are not limited to:
  • Responsible for designing, developing, implementing and tuning speech grammars and applications ensuring consistency and quality
  • Provide consultative advice to clients and staff on advanced speech recognition and speaker authentication functions, capabilities, dialog design, features and tool sets
  • Prepare a variety of reports relating to performance of speech applications ensuring they are created and distributed in a timely manner
  • Oversee speech application activities ensuring functionality and usability exceeds the needs of the client by continuously reviewing the effectiveness of current procedures and striving to identify improvements to the process
  • Oversee research and direct the investigation of client issues with appropriate staff to bring issues to a resolution
  • Coordinate, prioritize, and participate in activities associated with completing assigned speech projects or project task(s), following from beginning to end, ensuring accomplishment of defined goals.
  • Other duties as assigned
Job ID: 125103
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