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Customer Services Representative

Kelly Services Brooks Full-Time
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Customer Service Inbound Call Center 2nd shift Pay starts at $12.50/hour Weekly pay Sitting down position Please apply to this post or sent your resume to Email blocked - click to apply Please include your name and the position you are interested Onsite interview required The Customer Service inbound call center agent will use their help desk environment or call center experience to successfully flex between Tech Support and the Enterprise Customer Care (ECC) call functions and types at Geek Squad City (GSC). The Agent will use their strong communication skills to provide our Clients with over the phone and online technical support across multiple consumer electronic product categories. The Client Solutions Agent must be proficient in using online resources, remote management tools, and chat functions to enhance or address the Client's needs. Key Responsibilities: - Maintains high levels of professionalism, courtesy and customer service throughout all Client interactions - Provides technical education to Clients across multiple consumer electronic product categories via online chat or phone support - Identifies, offers, and transacts service solutions to address or enhance the Client's technology needs - Creates work orders and schedules technology services for Clients - Diagnoses or trouble shoots technology products - Determines and/or order parts required for repair - Escalates Clients work orders to next tier Agents or directs to proper resources for resolutions Basic Qualifications: - 1 year of experience providing solutions in a consumer facing environment - 6 months of experience using Microsoft Office applications (Word, Excel, Outlook, etc.) - 2 months of experience in customer service using phone skills - Ability to stand/sit for long periods of time - Ability to work in a fast pace environment - Ability to multitask and have an attention to detail - Agents must be available to work a flexible schedule. Hours of operation will be based on business need and will need support seven days a week. Agent Schedules may be required to change or rotate based on business need.
Temp to Hired Customer Services inbound call center It is more about Will to learn not aptitude. An Agents needs to want to understand how X tech works, or Y Setup Is needed. •* Able to use Google to navigate to Best Buy. -Understanding how to spell Best Buy, know how to open a browser. •* Know the basics of Microsoft Office: Word, Excel -Know that they exist, how to identify the icons, understanding opening and saving. •* Able to type 30 WPM with less than 5 errors. -Minimum understanding of home row keys and utilizing spell check. Screens and/or services requests. Creates problem reports and provides solutions to complex issues as needed. Does not require a college degree. Typically handles more difficult situations. May be required to manage, guide, and motivate teams through the problem resolution process.

Recommended skills

Phone Support
Technical Support
Telephone Skills
Customer Service
Help Desk
Attention To Detail


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Customer Services Representative
Estimated Salary: $65K
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Job ID: US282MIS_27960991


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It all began when William R. Kelly—founder of the temporary staffing industry—established Kelly Services® in 1946. The company's traditional expertise started with office services, call center, light industrial, and electronic assembly staffing. Through the years, we expanded our expertise and established a proven record of successfully matching job seekers to opportunities in disciplines such as science, engineering, law, education, healthcare, IT, and finance. As a Fortune 500® company, Kelly® has evolved into a global workforce solutions leader, making employment connections for nearly half a million people around the world every year. Since our founding, we have embodied the true spirit of social responsibility. Our character and values resonate through our culture. Inherently—through our core business focus—we seek to improve the quality of life for our employees, their families, and their communities, as well as society at large. We embrace the role we play and the value we contribute to society—whether ensuring equal opportunity to employment, promoting safer workplace conditions, advocating for healthcare reform, or adhering to sustainable business practices. Together with our employees and our customers, we will continue to work toward ensuring that our legacy will remain strong for generations to come. For more than 60 years, people have trusted Kelly Services to help them reach their career goals. We are your proven link to employment opportunities that will pave the way for a successful future. Whoever and wherever you are—and with the right skills and attitude—Kelly can help you find a job, expand your career, and build your future.

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