Icon hamburger
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.

IT Service Desk Technician

Whitlock Richmond Full-Time
Apply Now

Whitlock is seeking an experienced Service Desk Technician to join our IT team. This position will be based at our corporate office in Richmond, Virginia. The service desk team is split between two sites and provides services to users at multiple locations across the United States. This will require collaboration with team members located at other offices as well as occasional overnight travel. Whitlock offers a fun work environment with plenty of opportunity to grow.

 Primary Responsibilities:

  • Troubleshoot end user device issues including software, hardware, network, and peripherals.
  • Provide desk-side and remote support.
  • Support Windows operating systems.
  • Excellent communication skills
  • Answer service desk calls
  • Document work in the ticketing and asset management system.
  • Create and update knowledge-base articles as needed.
  • Collaborate with team members to resolve issues.
  • End user device configuration and imaging
  • Shipping and receiving devices
  • Tracking assets
  • Occasional project work
  • Travel as needed
  • Must be able to pass a background check

Whitlock is a video collaboration company that provides strategy, management, technologies and support to the world’s largest and most innovative businesses. We believe face-to-face collaboration creates stronger relationships and makes way for both business and personal success. What we give to a customer is the ability to connect, work together and share ideas with a reliable video experience. Whatever you’re trying to do, and who ever needs to join in, we’ll help you share it with the world.

Our company promotes and rewards client-focused behavior, entrepreneurial thinking, teamwork, integrity and a passion for success.

  • Ability to diagnose and resolve issues in a timely manner
  • A desire to understand and learn more
  • Ability to manage time well and prioritize multiple tasks
  • Motivated to take initiative regarding issue resolution or process improvements
  • CompTIA A+ certification is highly preferred
  • Experience with Apple OS
  • Experience with Active Directory and account management
  • Experience with Microsoft Office Suites, Anti-Virus, data backup software, and software management platforms
  • Experience with mobile devices such as tablets, phones: Apple, Android, and similar devices is beneficial
  • High school or equivalent education. College or advanced computer training preferred
  • One year of experience in a service desk support role ideally supporting a medium/large enterprise environment

Recommended skills

Troubleshooting (Problem Solving)
Office Suite
Operating Systems
Process Improvements (Business)


About the company

Salary Estimator

Based on Job Title, Location and Skills
Below Avg. Average Above Avg.
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team



For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Whitlock has been helping its customers to share their thoughts and tell their stories since 1956. As audiovisual technologies have evolved, Whitlock has been at the forefront of innovation and service quality. Now we’re one of the World’s leaders in AV integration, video conferencing and managed services solutions, with a national and global presence.

In today’s fractured global economy, where knowledge is the most powerful currency, audiovisual communication and collaboration tools have become essential to business success. Whether an organization wants to communicate remotely to only a few, or shout it out loud to many, clients trust Whitlock to help them share their knowledge with the world, in exactly the way they want, precisely when they want it to happen.

Not ready to apply?
Jobs at Whitlock Talent Network

View the full profile