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Director of Healthcare Services at Interim HealthCare

Director of Healthcare Services

Interim HealthCare Madison, WI Full-Time
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General Purpose:

Responsible for the efficient and effective delivery of all clinical and paraprofessional services in accordance with the core values of Interim HealthCare.  Primary responsibilities include ensuring qualified employees and contractors provide patient care and paraprofessional services in accordance with applicable law and regulations and accepted standards of care, as well as Interim HealthCare policies and procedures.

Essential Functions:

Integrity

  • Ensures that daily patient care and client services as well as related office activities are conducted in accordance with applicable law and regulation.
  • Ensures patient care and paraprofessional services are provided in accordance with acceptable standards of care and Interim HealthCare performance standards.
  • Ensures that Interim HealthCare policies and procedures are implemented and consistently followed.
  • May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities.  Access to use and ability to disclose PHI is further defined by each organization/department.

Compassion

  • Ensures the respectful treatment of patients and clients and family members.
  • Provides leadership to the staff in the compassionate care of the patient/ family unit.
  • Develops and motivates the clinical and paraprofessional team.

Customer Focus

  • In partnership with the General Manager or franchise owner, ensures recruitment and retention of qualified caregivers as well as the ongoing assessment of their performance, and ensures that these individuals are appropriately oriented, trained, supervised and evaluated, as well as competent to meet the needs of the population being served.
  • Ensures access to appropriately qualified support twenty-four (24) hours a day, seven (7) days a week.
  • Ensures that appropriate action is taken to resolve identified caregiver or patient/ client concerns or complaints.
  • Manages caregivers to achieve an acceptable level of patient/ client satisfaction.
  • Identifies opportunities to improve the quality of patient care or client services, formulating and implementing an action plan and evaluating results.

Innovation

  • Develops processes and executes training to successfully implement changes in patient care or client service practices.
  • Identifies issues and creates solutions in response to changing demands for caregivers, clinical skills, and availability of qualified staff.
  • Implements pilot programs to support new business initiatives.
  • Understanding current trends and advancements in the delivery of care in the home.

Financial Responsibility

  • Manages the efficient use of the in-office and field resources related to patient care and client services.
  • Completes other assignments as requested and assigned.

Minimum Education & Experience Requirements:

  • Registered Nurse licensed in the state(s) in which he/she practices, BSN preferred.
  • Five (5) years of home care experience as a Registered Nurse within the last seven (7) years.
  • Three (3) years of home care experience managing caregivers within the last five (5) years.

Knowledge, Skills & Abilities Required: 

  • Meets applicable health requirements to provide patient care.
  • If a state standard exists that is higher than these education/experience requirements, the state standard supersedes these qualifications.
  • Demonstrated multi-tasking ability and effective organizational skills in order to meet short deadlines with finite resources.
  • Demonstrated ability to develop, retain and manage an effective caregiver team.
  • Able to engage in local and occasional out-of- town travel.
  • Computer proficiency including the ability to utilize software programs for creating documents and data analyses.
  • Meets applicable state and federal health screening requirements.
  • Pass federal and state required criminal and abuse background checks where required.
  • Verification of employment eligibility (I-9) in accordance with local, state, and federal law and regulations.

Working Conditions & Physical Effort: 

  • Work is normally performed in a typical interior/office work environment and may require occasional work to be performed in patient homes.
  • Ability to travel as needed.
  • Ability to work flexible schedule including overtime and evening hours as needed.
  • Able to frequently lift and carry up to 50 pounds in order to carry out daily job functions and related activities that may be required. Frequently walking or standing or sitting most of the time and using arms or legs to push/pull.
 

Recommended skills

Recruitment
Caregiving
Training
Health Care
Retention Management
Multitasking
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Job ID: 441745

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